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Agero

Nationwide roadside assistance and vehicle management

Senior Manager - Learning & Development

Learning & DevelopmentPosted on Nov 11
Full-timeRemote in USA

About the Job

Requirements

  • A bachelor's degree in Learning & Development, Organizational Development, Human Resources, or a related field, or equivalent work experience.
  • Eight to ten years of progressive experience in corporate learning and development, instructional design, or talent development, including mentoring peers or leading teams.
  • Demonstrated experience operating modern digital talent stacks and implementing AI-driven learning tools.
  • Advanced capability in building and operating modern enterprise digital talent stacks and Generative AI applications, and using emerging technology to automate workflows and scale personalized learning.
  • Deep mastery of adult learning theory and behavioral psychology, and the ability to apply cognitive science principles to design high-impact, retention-focused learning pathways.
  • Ability to translate executive KPIs and operational metrics into targeted learning interventions and build live performance dashboards to track capability velocity and business impact.
  • Ability to establish consultative partnerships across management levels and align capability frameworks with enterprise objectives.
  • Ability to independently manage complex, concurrent learning initiatives, define project scope, prioritize resources, and drive initiatives from concept to execution.
  • Applicants must be currently authorized to work in the United States on a full-time basis.

Responsibilities

  • Develop operational toolkits, coaching frameworks, and continuous feedback mechanisms to help people managers integrate ongoing development into regular team cadences.
  • Direct the design and deployment of holistic learning tracks, including leadership and behavioral transformation programs and modular, searchable micro-learning performance assets.
  • Modernize and govern enterprise learning technology infrastructure by integrating Generative AI tools and digital talent platforms into daily workflows to provide real-time, context-specific performance support.
  • Establish live learning analytics dashboards to measure skill velocity, behavioral adoption, and internal mobility, and translate learning outcomes into quantifiable business impact and return on investment.
  • Build and maintain a data-driven skills inventory, partner with business leaders to forecast technology disruptions, and design upskilling and reskilling pathways.
  • Create a leadership development strategy and curriculum, optimize learning technologies and analytics, drive employee time-to-proficiency, and align learning outcomes with strategic business goals.

Desired Qualifications

  • A master's degree or relevant professional certification, such as CPTD or SHRM-SCP.

About the Company

Agero

Nationwide roadside assistance and vehicle management

Agero provides roadside assistance and vehicle management through a nationwide network of service providers. When an incident happens, it works with automakers, insurers, repair facilities, and dealerships to dispatch a curated group of responders for towing, accident management, and roadside support, and it can route vehicles to repair or storage facilities. The company offers memberships and business partnerships to deliver these services, and it has partnerships (like Lucky Truck) to provide affordable insurance options to its providers. Its goal is to deliver reliable, timely support to drivers and to improve the efficiency and quality of roadside and vehicle-management services for its clients and their customers.

Company size
1,001-5,000
Company stage
Acquired
Total funding
$18.8M
Headquarters
Medford, MA
Founded
1972

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