Registered Wealth Investment Service Associate
$62.6k - $87.4k+ Incentive awards + Retention awards
Mid
Bachelor's, Master's
Jacksonville, FL, USA
Hybrid
Sales & Account ManagementAccount Management
About the job
Requirements
- Two to five years of experience in client service and/or sales within financial services, including banking, insurance, or investments, is preferred.
- Prior work experience in a related job that provides a comprehensive understanding of activities, policies, procedures, and concepts in the work area.
- Understanding of multiple products across business lines.
- Excellent verbal and written communication skills and the ability to communicate at a professional level.
- Ability to work independently within established procedures and make decisions without manager approval.
- Ability to perform multiple functions accurately.
- Ability to support a diverse array of products and services.
- Knowledge of Microsoft Office, including Excel, Outlook, and Word, is preferred.
- U.S. Registered FINRA Series 7 and Series 63 licenses are required; Series 66 or Series 65 is preferred.
- A bachelor's or university degree is required; a master's degree is preferred.
Responsibilities
- Service and support Citi's investment and/or banking clients.
- Explain the business value proposition and match clients with appropriate products and services.
- Respond promptly to client service requests received by telephone or email.
- Own client issues through end-to-end resolution using a closed-loop process.
- Handle banking and/or investment operations inquiries and requests, including placing unsolicited securities trades.
- Handle customer claims and complaints in accordance with FINRA and firm policy.
- Adhere to Know Your Customer, Anti-Money Laundering, and other compliance requirements.
- Build rapport with clients and use Salesforce to communicate issues, tasks, and opportunities.
- Build rapport with back-office staff and seek support from those teams.
- Provide timely feedback to senior management about client pain points and barriers to exceptional service, and suggest process improvements.
- Respond to client requests for investment products and refer clients to Financial Advisors when requested.
- Identify prospective clients interested in becoming new clients.
- Execute client contact campaigns defined by Sales Management or segments.
- Proactively contact clients to identify needs and deepen relationships.
- Complete all required function-related training on time.
- Assess risk in business decisions, protect the firm's reputation and its clients' and assets, comply with applicable laws, rules, regulations, and policies, exercise sound ethical judgment, and escalate, manage, and report control issues transparently.
Desired Qualifications
- Understanding of multiple products across business lines combined with strong networking and relationship-building skills.
- A positive, can-do attitude.
- Strong people skills and ability to work in a team environment.
- A strong commitment to creating a high-quality client experience.
- Openness to frequent feedback and continuous feedback as part of the team's work.
About the company
Citi runs banking, investment and payment services for companies, governments and individuals around the world. Its global network connects institutions with local banking systems, while its US consumer business sells credit cards and deposit accounts. Corporate clients use Citi to manage cash, finance trade and raise capital, and investors use its trading, custody and wealth services to hold and manage assets. The bank earns interest on loans and fees from payments, securities transactions, financial advice and account services. Citi traces its banking roots to 1812; the Citigroup holding company was formed in 1998, and its headquarters are in New York City.
Company Size
10,001+
Company Stage
IPO
Headquarters
New York City, New York
Founded
1812
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Simplify's Take
What believers are saying
- Revenue is expanding: Citi reported $24.8 billion in the June 2026 quarter, up 14% year over year.
- US parents get protected time: eligible Citi employees receive 16 weeks of bonding leave at full base pay.
- Institutional deposits are sticky: Citi says around 80% of Services deposits come from clients with relationships exceeding 15 years.
What critics are saying
- Lending losses remain substantial: Citi's net credit losses reached $2.4 billion in the June 2026 quarter.
- Australian hybrid roles require office time: Citi sets a minimum of three office days weekly for designated hybrid positions.
- Job cuts carry a cost: Citi booked roughly $500 million in severance in the March 2026 quarter.
What makes Citi unique
- Corporate payments move at scale: Citi processes around $6 trillion daily through its Treasury and Trade business.
- Deposits move beyond banking hours: Citi Token Services transfers cash between participating Citi branches around the clock.
- Employees use a shared AI workspace: Citi's Stylus platform reaches over 180,000 people for research and multi-step workflows.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Wellness Program
- Paid Vacation
- Paid Sick Leave
- Paid Holidays