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Trustpilot

Global online consumer review platform

Head of Business Partnering - Customer & Commercial

Learning & Development +1Confirmed live in the last 24 hours
Full-timeLondon, UK

About the Job

Requirements

  • Proven experience operating as a trusted advisor and executive coach to C-suite or Executive Leadership Team leaders, translating business goals into aligned people priorities.
  • Demonstrated expertise in architecting complex organizational designs, driving strategic workforce planning, and leading large-scale change management initiatives.
  • Strong track record of developing leadership capability, identifying high-potential talent, and architecting succession pipelines.
  • Skill in using people analytics, organizational health metrics, and external benchmarking to influence leadership and shape strategy.
  • Proven success partnering closely with People Centres of Expertise and Employee Relations/Policy teams to localize and deliver global initiatives.
  • Experience or interest in connecting AI-enabled productivity with human-centric organizational culture.
  • Prior background partnering within Commercial, Corporate, or Tech/Product/Digital functional environments.

Responsibilities

  • Act as a strategic thought partner to Executive Leadership Team members embedded in their leadership teams.
  • Translate business strategy into people priorities that drive growth, performance, and a people-centric culture.
  • Coach and advise on organizational decisions, employee engagement, and leadership effectiveness to drive business growth.
  • Influence and build the connection between AI-enabled productivity and the company's human-centric culture.
  • Lead workforce planning to ensure optimal resourcing and future readiness.
  • Architect organizational design and structural changes using data and business insight to inform and advise decisions.
  • Partner with senior leaders to define scalable, fit-for-purpose structures and roles.
  • Coach Senior Leadership Team members to strengthen individual leadership capability and impact and foster inclusive, high-performing teams, with leaders to be agreed with the VP of Business Partnering and an Executive Leadership Team member.
  • Shape talent and leadership development strategies in collaboration with Centres of Expertise.
  • Identify high-potential talent, support succession planning, and contribute to leadership development initiatives.
  • Support leaders in identifying and developing high-potential talent and building robust succession pipelines.
  • Champion change and culture initiatives aligned with global strategy and business needs.
  • Drive organizational effectiveness and employee engagement efforts.
  • Role model values-led leadership and foster a culture of collaboration, trust, and accountability.
  • Use people analytics, market trends, and external benchmarking to drive decisions and shape people strategies.
  • Monitor functional organizational health metrics and proactively address emerging issues or opportunities.
  • Ensure successful localization and implementation of global people initiatives and programs.
  • Provide actionable insight into local risks, opportunities, and employee sentiment.
  • Collaborate with Centres of Expertise, the Global Policy and Employee Relations team, and other stakeholders to execute people strategies.
  • Contribute to the design and continuous improvement of global people projects, processes, and standards.
  • Influence senior leadership and peers through reasoning, data, and insight to drive people-related change.
  • Maintain operational oversight of people initiatives while providing strategic input into broader people team direction.

About the Company

Trustpilot

Global online consumer review platform

Trustpilot is an online review platform that connects consumers with businesses through customer reviews. It lets consumers post reviews about products and services, and these reviews are publicly visible. For businesses, Trustpilot offers paid subscriptions that include analytics, review management tools, and the ability to display reviews on their own websites. The platform also includes transparency measures, such as a Transparency Report, to maintain trust. This helps differentiate it from competitors by combining a global, free-for-consumers review community with a paid suite of business tools and a clear commitment to transparency. The goal is to help people make informed purchasing decisions and to help businesses improve their offerings based on customer feedback.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Copenhagen, Denmark
Founded
2007

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