Cermati.com

Financial product marketplace and application service

Field Collection Team Leader

Retail & Commercial BankingConfirmed live in the last 24 hours

Full-timeSukabumi, Sukabumi City, West Java, IndonesiaNo salary listedIn-person

About the Job

Requirements

At least 3 years of experience in banking, leasing, and/or multifinance.
A D3 (Diploma 3) qualification is required.
A motorcycle and at least a SIM C driver's license are required; a SIM A license is preferred.
Ability to communicate and negotiate effectively, with leadership ability, honesty, loyalty, and capacity to work toward targets.
Ability to work hard and collaborate with a team.
Competence in field collection, specifically field debt collection for unsecured loans.
Ability to operate Microsoft Office.
Enjoyment of field work.

Responsibilities

Manage and monitor Collection and Recovery performance to ensure achievement of established targets.
Report and provide information and feedback to supervisors on daily, weekly, and monthly Deliquency and Moving AR target achievement.
Assist collectors with collection efforts on customer cases.
Supervise the team and coach Field Collectors.
Address underperforming Field Collectors.
Monitor Field Collector visit outcomes and visit counts.
Report and discuss target achievement, issues, and difficulties with supervisors.
Assign collection territories to each collector.
Manage and monitor customer payments.
Analyze customer handling and report findings to supervisors.
Review and approve visit plans.
Report and discuss branch target achievement, issues, and difficulties with supervisors.

Desired Qualifications

Experience in the fintech industry.
Experience as a Field Collector supervisor or coordinator.

Job Description

Mengelola dan memonitoring kinerja Collection dan Recovery untuk memastikan pencapaian target yang telah ditentukan.
Memberikan laporan, informasi dan feedback terhadap atasan terhadap pencapaian target Deliquency, Moving AR secara harian, mingguan dan bulanan.
Membantu kolektor dalam melakukan upaya penagihan terhadap customer yang bersifat kasus.
Mensupervisi tim serta memberikan coaching bagi Field Collector.
Memberikan penanganan terhadap Field Collector yang performanya menurun.
Monitoring hasil kunjungan dan jumlah kunjungan Field Collector
Melaporkan dan mendiskusikan pencapaian target, masalah dan kesulitan yang dialami kepada atasan.
Membagi wilayah penanganan untuk masing-masing collector.
Mengelola dan monitoring pembayaran konsumen.
Memberikan analisa penanganan konsumen dan melaporkannya ke atasan.
Melakukan review dan memberikan persetujuan terhadap rencana kunjungan.
Melaporkan dan mendiskusikan pencapaian target cabang, masalah dan kesulitan yang dialami kepada atasan.

Qualifications

Minimal pengalaman 3 tahun di bank / leasing dan atau multifinance (mempunyai pengalaman di industri fintech akan menjadi nilai tambah)
Minimal pendidikan D3
Lebih diutamakan bagi yang memiliki pengalaman sebagai supervisor/koordinator Field Collector
Memiliki kendaraan bermotor dan minimal SIM C (SIM A lebih disukai)
Mempunyai kemampuan komunikasi dan negosasi yang baik serta memiliki leadership yang baik, jujur, loyal, serta mampu bekerja dengan target
Mampu bekerja keras dan dapat bekerja sama dalam tim
Menyukai pekerjaan lapangan
Mempunyai kompetensi yang baik terutama di bidang field collection (penagihan lapangan) untuk pinjaman tanpa jaminan
Mampu mengoperasikan Microsoft Office

Additional Information

About the Company

Cermati.com

Financial product marketplace and application service

Cermati operates a financial e-commerce platform in Indonesia that lets users research, compare, and apply for financial products such as credit cards, loans, mortgages, auto loans, savings accounts, insurance, and bill payments. It aggregates product information from banks and financial institutions into a standardized format and guides, and sometimes processes, applications on behalf of partners, earning commissions from successful applications. The service differentiates itself by offering free access, a wide product catalog, and handling parts of the application and documentation flow to speed up approvals, turning a simple comparison site into an integrated fintech marketplace. Its goal is to expand financial inclusion in Indonesia by making financial products easier to find, compare, and access for people who are online but historically underserved by formal finance.

Company size: 501-1,000
Company stage: Series A
Total funding: $1.9M
Headquarters: Jakarta, Indonesia
Founded: 2015

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