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Transcom

Outsourced AI-driven CX solutions provider

White Goods Advisor - Portuguese

Customer SupportConfirmed live in the last 24 hours
Full-timeBelgrade, SerbiaHybrid

About the Job

Requirements

  • Excellent Portuguese language proficiency at C1/C2 level.
  • Ability to work well on a computer.
  • Willingness to advance in the industry.

Responsibilities

  • Communicate with customers by email and phone in Portuguese and respond to their inquiries.
  • Resolve minor device faults and assist with customer questions.
  • Inform customers about their warranty status.
  • Arrange service interventions for more complex device repairs.
  • Sell extended warranties.
  • Assist with the complaints process.
  • Follow new technology trends and market changes.

About the Company

Transcom

Outsourced AI-driven CX solutions provider

Transcom provides outsourced customer experience services worldwide, serving more than 200 fast-growing e-commerce, technology, and internet brands. Its offerings combine AI-driven tools with managed support to handle customer inquiries, automate interactions, and improve satisfaction across regions in EMEA, APAC, and the Americas. Unlike many competitors, Transcom emphasizes scale, global reach, and sustainability, aligning with frameworks like the UN Global Compact and the UN Sustainable Development Goals while working with market disruptors under long-term contracts. The company’s goal is to help clients boost customer loyalty and operating efficiency, driving business growth and positive social impact for ambitious brands.

Company size
10,001+
Company stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1995

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