Global Sales Program Manager - SMB Sales

About the Role

We’re looking for a hands-on sales program manager to build and scale new revenue programs across OpenAI’s global SMB sales teams. Your first focus will be outbound: designing acquisition plays, launching pilots and turning what works into repeatable programs.

You’ll combine sales judgment, program management and the ability to drive execution through other teams. Working closely with regional vendor managers, frontline leaders, Enablement, RevOps and product and pricing partners, you’ll bring clarity to what we’re launching, how sellers should execute and how we’ll measure success.

In this role, you will:

• Build and roll out sales plays: define the audience, targeting, messaging, outreach, qualification and handoff, then work with vendor teams and Enablement to get sellers ready.

• Own pilot performance: agree goals and a baseline, review results, diagnose gaps and recommend what to scale, improve or stop. Measure qualified pipeline, conversion and revenue as pilots mature, alongside seller productivity.

• Drive execution through teams: coordinate regional vendor managers and vendor leaders, establish clear owners and milestones, and resolve blockers without taking over day-to-day team management.

• Bring cross-functional clarity: work with product, pricing, RevOps and Enablement partners to explain changes, assess their impact on programs and translate them into practical seller guidance.

• Build with AI for scale: develop repeatable workflows for account research, seller preparation, quality checks and reporting. Validate quality before expanding adoption.

• Make successful programs repeatable: document simple playbooks, adapt them across regions and use frontline feedback to keep improving.

You might thrive in this role if you have:

• 3-6 years directly managing sales programs or leading a sales team in a fast-paced tech, fintech, startup or comparable environment.

• Hands-on outbound, SDR or acquisition program experience, with clear examples of what you built, how you measured performance and what improved.

• Strong program management: the ability to turn an ambiguous goal into a practical plan, align teams and follow through on delivery.

• Commercial and analytical judgment: the ability to diagnose funnel performance and distinguish activity from meaningful pipeline and revenue outcomes.

• Confidence working across sales, operations and product partners, bringing clarity to decisions and translating complexity into simple actions.

• Practical experience using AI to improve workflows and scale execution while maintaining quality.

• Experience managing vendors or outsourced sales teams is a plus, not a requirement. Relevant backgrounds include sales program management, outbound or acquisition leadership, and hands-on sales team management.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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