Director/Senior Manager Business Transient - Hospitality Cloud

Overview:

Our Culture and Impact

Cvent is a leading meetings, events, and hospitality technology provider with more than 6,000+ employees and 34,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

Role Overview: 

We are seeking a strategic and consultative leader to join our Hospitality Cloud team as a Senior Manager/Director, Business Transient. This role is designed for a seasoned business travel professional with a strong understanding of the corporate travel ecosystem and a passion for helping clients optimize their transient business strategy.

The successful candidate will act as an advisor, advocate, and industry voice for Cvent’s Business Transient suite — including RFP Management, Content Management, Demand Generation, and GDS Access. You will work closely with Cvent’s Strategic Account team to deepen relationships with key clients, advise on best practices, and ensure that our solutions deliver measurable value.

This position reports to the Vice President of Sales, Hospitality Cloud and requires strong external presence — including representing Cvent at client meetings, conferences, and associations such as GBTA — as well as thought leadership through channels like LinkedIn and other professional networks.

In This Role, You Will:

• Partner with the Strategic Account Team to drive renewals and upsell opportunities within existing Business Transient customers — ensuring long-term growth and portfolio expansion.
• Act as a trusted advisor to clients, guiding best practices in Business Transient strategy and maximizing value from RFP Management, Content Management, Demand Generation, and GDS Access.
• Build and strengthen executive-level relationships, positioning Cvent as a strategic partner in the BT space as well
• Represent Cvent at client meetings, conferences, and industry associations (e.g., GBTA), including speaking engagements and thought-leadership opportunities.
• Monitor client feedback, market trends, and competitor activity to inform internal teams and influence product strategy.
• Collaborate cross-functionally (Product, Marketing, Client Services, Sales Ops) to improve client experience, adoption, and engagement.
• Contribute to strategic campaigns, enablement initiatives, and social/digital presence (e.g., LinkedIn) to elevate awareness and engagement.

Here's What You Need:

• Bachelor’s degree or equivalent professional experience.
• 10+ years of experience in business travel, hospitality, or corporate travel technology, ideally in a consultative or strategic client-facing role.
• Strong knowledge of the business travel landscape and distribution systems (GDS, CRS, PMS, etc.).
• Demonstrated ability to engage and influence senior-level stakeholders (Director and above).
• Excellent communication, presentation, and consultative advisory skills.
• Proven experience working cross-functionally and integrating client feedback into strategy.
• Active presence in industry associations (GBTA or similar) and comfort with public speaking.
• Familiarity with Cvent Business Transient solutions (formerly Lanyon) strongly preferred.
• Experience exploring (and thirst to continue) how creative, responsible use of AI can streamline workflows and boost customer experience
• Willingness to travel for client meetings, conferences, and industry events.

This job posting is intended to comply with all applicable laws. If we learn during the course of our recruitment process that, due to an applicant’s location, further information about the position is required, including certain salary information, this information in this posting will be supplemented accordingly.

The estimated annual on-target earnings (OTE) range for new hires into the Director, Business Transient, Hospitality Cloud is $200,000-$258,000. This includes a base salary range of $120,000-$155,000 plus target commission. The estimated annual on-target earnings (OTE) range for new hires into the Senior Manager, Business Transient, Hospitality Cloud is $160,000-$215,000. This includes a base salary range of $100,000-$130,000 plus target commission. Please note that base salary reflects fixed annual pay, while OTE reflects total target cash compensation. The above OTE range represents the targeted earnings; commissions are determined by individual results and may be earned in excess of the target. Actual compensation will depend on factors such as job-related knowledge, relevant experience, and location. We also offer a competitive benefits package, and details can be found on our Benefits page.

Physical Demands

We are not able to offer sponsorship for this position.