Front Office Manager

Overview

Company Overview

CoralTree Residence Collection is recognized as the outstanding choice in managing premium and luxury residential resorts, vacation homes and hotels, defined by people with genuine purpose, pride and sense of place. At CoralTree, we serve from the heart, always and in all ways. Whether that's serving our owners, our team members or our guests, we strive to make a meaningful difference in every interaction. We believe that genuine connection is at the heart of what people value most, so it's our commitment to bring humanity to everything we do. Ideas are easy. Results are hard. That's why we create value in every experience, empowering teams, innovating meaningful programming and driving creativity you can measure. It's about reimagining at the property level, where signature moments take root, where iconic brands are born and where real impact is a result of the experience, and experiences, we deliver. Our team members are the soul of our company, and they embody our company values: Integrity, Empowerment, Relationships, Performance, Innovation, Balanced Life.

We believe that when we have the opportunity to bring our authentic selves to work each day, we can build something truly incredible. That's why we're committed to building a company where everyone can be their true selves. We're not just talking about hiring a diverse team or serving diverse customers, we're talking about literally creating a space where everyone is welcomed and celebrated for who they are.

Austria Haus Club & Hotel is seeking a Front Office Manager to oversee the day-to-day Front Office operations of the Club and Hotel.

Responsibilities

Essential Job Functions

• Develop specific goals and plans to prioritize, organize, and accomplish departmental objectives.
• Interview, select, train, schedule, coach, and support associates, ensuring performance in accordance with the brand and property standards.
• Directly oversee the Front Desk, Concierge, and Night Audit teams, including day-to-day performance, scheduling, training, communication, and service standards.
• Manages day-to-day operation, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Handle guest and owner concerns, resolve disputes and service issues, and follow through to ensure appropriate resolution.
• Monitor guest and owner satisfaction feedback and work toward continuous improvement in departmental and overall satisfaction.
• Oversee Front Office financial operations and ensure compliance with accounting controls and procedures.
• Review guest and owner correspondence, incident logs, and operational information and direct staff as appropriate.
• Monitor occupancy of Hotel guest rooms and Club residences to support efficient inventory use and minimize overbooking or occupancy conflicts.
• Create specific, measurable, achievable, realistic, and timely action plans to address service deficiencies.
• Adjust staffing and schedules based on business demand. Must be able to fill in as needed and maintain a flexible work schedule.
• Ensure regular, ongoing communication with associates regarding business objectives, expectations, performance, and operational priorities.
• Understand the impact of Front Office operations on the overall financial goals and objectives of the Club & Hotel and manage the department accordingly.
• Provide service that goes above and beyond to support guest and owner satisfaction and retention.
• Set a positive example for guest and owner relations and empower associates to provide exceptional service.
• Observe associate service behaviors and provide timely guidance, feedback, coaching, and recognition.
• Interact with guests and Club owners to obtain feedback on product quality, service levels, and overall satisfaction.
• Build and maintain positive relationships with Club owners, responding to owner questions, requests, and concerns in a professional and timely manner.
• Ensure Front Office associates understand the service expectations and operational differences associated with hotel guests, Club owners, and owner guests.
• Serve as a key operational liaison between Front Office, Housekeeping, Engineering, and other departments to ensure seamless Hotel and Club operations and a consistent guest and owner experience.
• Emphasizes guest and owner satisfaction during all departmental meetings and focuses on continuous improvement.
• Perform other duties as requested by management.

Managing Operations, Projects and Policies

• Implement applicable guest and owner recognition/service programs and ensure consistent execution.
• Supervise same-day selling procedures to maximize hotel room revenue while appropriately managing property occupancy.
• Supervise daily Front Desk shift operations and ensure compliance with all applicable policies, standards, and procedures.
• Ensure property policies are administered fairly and consistently and that disciplinary procedures and documentation are completed in accordance with CoralTree and local operating procedures.
• Ensure Front Office associates understand and comply with all applicable Club policies and procedures.
• Maintain a strong understanding of Club policies, owner benefits, occupancy procedures, and Front Office processes to ensure accurate and consistent communication with owners and guests.

Supporting Human Resource Activities

• Support the development of associates through coaching, mentoring, training, and other opportunities to improve knowledge and skills.
• Solicit associate feedback, maintain an open-door approach, and address associate concerns appropriately.
• Bring employee-relations concerns to the attention of management and Human Resources as appropriate.
• Assist with interviewing and hiring team members with the appropriate skills and experience.
• Ensure appropriate new-hire training and onboarding for Front Office associates.
• Participate in employee progressive discipline procedures in accordance with CoralTree policies.

Additional Responsibilities

• Communicate relevant information to leaders, peers, and team members by telephone, in writing, electronically, or in person.
• Analyze information and evaluate results to identify solutions and solve problems.
• Keep appropriate leaders, peers, and team members informed of relevant information in a timely manner.
• Perform all Front Desk duties as necessary and run Front Desk shifts when needed.
• Participate in departmental meetings and consistently communicate Front Office goals and priorities to produce desired results.

Qualifications

Qualifications

• Prior guest service experience, preferably within the hotel, resort, residence club, or hospitality industry.
• Prior supervisory or management experience.
• Strong communication, problem-solving, and service-recovery skills.
• Ability to build positive relationships with hotel guests, Club owners, and team members.
• Desire and ability to learn new systems, policies, and processes.
• Positive, professional, and service-oriented attitude.
• Ability to work a flexible schedule based on business needs.

Compensation and Benefits

The salary range for this position is $65,000-$75,000.  NOTE that this position provides optional subsidized housing located within Austria Haus. Housing is not required. The total rent for a 1 bedroom premise is $1,105/month.  Actual pay will be commensurate with experience.

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Health insurance – four plans available including two Health Savings Account eligible plans.
• Dental, vision, life and disability insurance.
• Employee Assistance Program.
• Room discounts for all team members, as well as for their friends and family immediately upon hire.
• Full-time employees are entitled to 5 complimentary nights per year after 6 months of employment.
• Paid time off and paid sick leave.
• Eligible employees, 18 and older can register for a 401(k) with Fidelity after just 3 months of employment, helping you invest in your future; our plan has a company match and no vesting schedule.
• Colorado Family and Medical Leave Insurance Program (FAMLI).

This position will be posted until November 1, 2026, unless filled sooner.

Compensation: 65000 to 75000 (USD)