Dropship Operations Specialist

JOB RESPONSIBILITIES & DUTIES: 

• Lead the end-to-end transition of existing Drop Ship vendors from the current system to the new Drop Ship platform, executed in defined phases aligned to business priorities. 

• Develop, manage, and execute phased vendor transition plans, ensuring strict adherence to agreed-upon timelines and milestones. 

• Coordinate vendor transition preparation, including data validation, system readiness checks, and onboarding requirements. 

• Track, maintain, and communicate detailed transition status, risks, dependencies, and progress against timeline commitments. 

• Act as the primary point of contact for vendors throughout the transition lifecycle, ensuring clear communication, accountability, and alignment. 

• Partner cross-functionally with IT, Supply Chain, Merchandising, and external vendors to troubleshoot and resolve transition-related issues in a timely manner. 

• Validate successful transition completion, including order flow accuracy, inventory visibility, ASN/invoice integrity, and overall vendor readiness. 

• Establish and document best practices, SOPs, and scalable playbooks for future vendor onboarding and system migrations. 

• Provide regular reporting and executive-ready updates on transition progress, risks, and outcomes; 

• Build strong vendor relationships to drive engagement, compliance, and long-term operational success; 

• Other tasks assigned by line manager as needed.

JOB HOLDER’S COMPETENCIES & EXPERIENCE: 

• Bachelor’s degree or above, with 3+ years of experience in supply chain, operations, vendor management, or system implementations. 

• Experience in Drop Ship, eCommerce operations, or vendor integration strongly preferred. 

• Proven experience managing projects with phased rollouts and strict timeline adherence. 

• Strong project management and organizational skills, with the ability to manage multiple tasks and competing priorities. 

• Demonstrated ability to work cross-functionally and resolve complex operational and system-related issues. 

• Detail-oriented with strong analytical and problem-solving capabilities. 

• Excellent communication skills, with the ability to effectively manage both internal stakeholders and external vendors. 

• High sense of ownership, urgency, and accountability. 

• Ability to work independently in a fast-paced, deadline-driven environment. 

• Strong reporting and status tracking skills (e.g., Excel, dashboards, project management tools). 

• Familiarity with order management systems, inventory feeds, ASN/invoice processes, and vendor performance tracking.

• Experience working with SPS Commerce (SPS system) or similar EDI/integration platforms is a strong plus.

Our Culture & Values 

We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

The expected starting pay range for this position is $38-$42/hr. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.