Eye Health America

Manages ophthalmology practices and ASCs network

Clinical Manager

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeLoris, SC, USA

About the Job

Requirements

A high school diploma or equivalent is required.
An active and valid driver's license is required.
Healthcare experience is required.

Responsibilities

Communicate professionally and courteously with patients and serve as a role model to fellow employees.
Ensure high-quality patient care in accordance with established standards and guidelines.
Step in to assist in the clinic and at the front desk as needed.
Answer patient questions, including telephone inquiries; handle patient complaints, assess situations, and resolve problems.
Maintain clinic equipment, ensure it functions properly, and request repairs and maintenance as needed.
Maintain patient flow to the physician, alter test sequences as required, and communicate with doctors when they are behind schedule.
Order back-office supplies.
Manage OSHA policies and procedures and maintain the updated OSHA manual, including Bio Hazard and CLIA permits and annual renewals.
Monitor calibration logs, ensure calibrations are completed on time, and ensure staff are trained to calibrate equipment.
Review back-office supply invoices for accuracy and submit them to Payables for payment.
Prepare daily shift plans for each doctor and clinic.
Approve time-off requests and maintain the Time-off Calendar.
Review staff overtime hours and adjust staff schedules to reduce overtime.
Support ophthalmic technicians by triaging patient phone calls, returning patient calls, handling prescription refills, and responding to contact lens calls.
Mentor Clinical Leads and Front Staff to ensure adherence to protocols.

Desired Qualifications

COA certification is preferred.
Previous management experience is preferred.

Description

Carolina Centers for Sight, an affiliate of Eye Health America, is a growing, multi-specialty ophthalmology practice. Our focus is on excellence in patient care and creating an exceptional customer/patient experience. We are always seeking great people who aren't just searching for a job but looking to make a difference.

The Clinical Manager plays a key role in the effective functioning of a clinical department or unit within a healthcare organization. This position involves supervisory responsibilities, quality assurance, staff management, and collaboration with other healthcare professionals to maintain and improve patient care standards. This position will cover the Dillon, Marion, and Bennettsville locations.

Job Responsibilities:

Communicate effectively with all patients in a professional and courteous manner, act as a role model to fellow employees.
Ensure the delivery of high-quality patient care in accordance with established standards and guidelines.
Be able to step in and assist where needed in clinic and front desk.
Answer patient questions, including telephone inquiries. Responsible for handling all patient complaints, assessing situations, and resolving problems.
Responsible for all clinic equipment; ensure it is functioning properly; request repairs and maintenance, as needed.
Maintain a smooth flow of patients to the physician, altering the test sequence as required; communicate with the doctors if they are behind schedule.
Order all back-office supplies.
Responsible for OSHA policies and procedures; maintain updated OSHA manual, including Bio Hazard and CLIA permits and annual renewals.
Monitor all calibration logs and ensure calibration is completed on time and all staff is properly trained to calibrate.
Review invoices for back-office supplies to make sure they are accurate; submit to Payables for payment.
Prepare shift planning for each doctor and clinic per day.
Approve time-off requests and maintain the Time-off Calendar.
Review staff overtime hours and adjust staff schedule to reduce.
Provide additional support to ophthalmic technicians, including triaging phone calls from patients, returning patient phone calls, prescription refills, and contact lens calls.
Mentor Clinical Leads and Front Staff to ensure adherence to protocols.

Benefits:

As a team member at Carolina Centers for Sight, you'll enjoy:

Medical, Dental, Vision, Short-term Disability, Long-term, Disability, Life Insurance, etc.
Matching 401(k)
Wellness Program
Paid Vacation & Holidays
Uniform Allowance
Training/Advancement opportunities

Requirements

High school diploma or equivalent.
COA preferred
Active and valid driver's license.
Healthcare experience required.
Previous management experience preferred.

About the Company

Eye Health America

Manages ophthalmology practices and ASCs network

Eye Health America coordinates a network of ophthalmology and optometry practices and ambulatory surgery centers in the Southeast US. It grows by acquiring established eye care practices and providing extensive operational, administrative, and financial support so clinicians can focus on patient care. The company earns revenue by offering practice management services, integration, and growth resources to its member locations, including optical, contact lens, and LASIK services. Compared with others, EHA emphasizes rapid consolidation of regional eye care providers through acquisitions and centralized back‑office support, allowing partner practices to expand service offerings and clinical reach. The overarching goal is to improve efficiency, scale, and access to comprehensive eye care across its network while maintaining clinical autonomy at the partner sites.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Alpharetta, GA
Founded: 2018

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