Pharmacy Care Representative - RX Tech
No salary listed
Entry
Austin, TX, USA
In Person
Medical, Clinical & VeterinaryPharmacy
About the job
Requirements
- Applicants must be at least 18 years old.
- Retail experience and experience working in a fast-paced environment are required; pharmacy experience is a plus.
- Working knowledge of pharmacy-related tasks, the H-E-B RXEVO system, register procedures, and H-E-B Pharmacy standard operating procedures is required.
- Mathematical skills, including calculating measurements, are required.
- Personal computer skills, including Microsoft Office and job-required H-E-B software and programs, are required.
- Cash-handling skills are required.
- The ability to maintain composure in high-stress situations is required.
- The ability to demonstrate telephone etiquette and manage multiple priorities while shifting focus between tasks is required.
- The ability to work in a team environment with little direct supervision is required.
- Willingness to cross-train is required.
- A high school diploma, GED, or equivalent is required.
- Completion of all required training and certifications is required, including PCR, RXEVO, HIPAA, FWA, MethGuard, diversity, ACR, H-E-B Screener certification, and company orientation.
- The employee must maintain H-E-B Rx screener status, including required recertification.
- The employee must be able to work rotating shifts, including nights and weekends; stand for extended periods of up to 12 hours; regularly lift 30 pounds or more; and meet close-vision and color-vision requirements.
Responsibilities
- Provide customer service and patient care while working with pharmacists, pharmacy technicians, and pharmacy care representatives.
- Promote the “Greet, Ask, and Thank” approach and H-E-B telephone strategies, and direct calls to the appropriate partner.
- Receive written prescriptions and refill prescription numbers, obtain and verify demographic and profile information, and enter prescriptions and refill numbers into RXEVO.
- Generate prescription-related paperwork and file, retrieve, and maintain prescriptions in the Will-Call area.
- Use the RXEVO point-of-sale system and follow procedures to deliver prescriptions to the correct patients, including verifying names and the number of orders per bag.
- Direct customers to the counseling window for pharmacist consultation.
- Obtain and return tills from bookkeeping and process customer transactions at the register.
- Maintain manual signature-capture receipts and scan them into RXEVO promptly.
- Process and clear prepaid prescriptions correctly.
- Finalize prescription deliveries and print the prescription delivery ledger daily.
- Complete the contact-patient queue and file and maintain prescription hard copies.
- Assist technicians and pharmacists in ensuring complete, efficient production during the shift.
- Participate in or assist with prescription screening events, flu-shot scheduling, immunization scheduling, and future medication therapy management events.
- Check in and assist customers receiving vaccines using the comprehensive vaccine manager tool or other professional-services applications; participate in other professional-services activities as needed.
- Receive over-the-counter inventory, verify deliveries against invoices, and contact the H-E-B warehouse or vendor about shortages.
- Stage over-the-counter inventory and sort it into stocking sections, including front-of-pharmacy items such as over-the-counter products and diabetic supplies.
- Follow the Return to Stock standard operating procedure to locate prescriptions through the inventory management queue.
- Ensure caps, vials, bags, and related supplies are stocked correctly.
- Record refrigerator and freezer temperature logs.
- Follow HIPAA regulations to protect the privacy and confidentiality of personal health information.
- Follow Texas State Board of Pharmacy rules and H-E-B standard operating procedures to ensure counseling is provided for applicable prescriptions.
- Follow the standard operating procedure for processing PSE transactions, using the manual process only when the electronic system is unavailable.
- Follow Central Fill check-in procedures.
- Maintain department and work-area presentation, organization, sanitation, and maintenance standards.
- Remove department trash and follow trash-compactor processes.
Desired Qualifications
- Pharmacy experience is a plus.
About the company
H-E-B is a Texas-based grocery retailer with multiple store formats, including upscale Central Market, budget-friendly Joe V's Smart Shop, and Hispanic-focused Mi Tienda. It runs more than 435 stores in Texas and Mexico and employs over 154,000 people. Its product offering is everyday groceries and associated services, supported by a growing digital and delivery capability (notably via the Favor Delivery acquisition). The company emphasizes long-term, family-owned thinking rather than short-term market pressures, differentiating itself through strong regional identity, a diverse store format strategy, and a focus on customer loyalty. Its goals are to expand its store footprint in Texas and Mexico while enhancing digital and delivery services to better serve local communities.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
San Antonio, Texas
Founded
1905
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Simplify's Take
What believers are saying
- H-E-B opened Forney on February 4, 2026, and Mid-Cities on May 20, 2026.
- San Marcos opens a 114,000-square-foot H-E-B in October 2026, adding 450 jobs.
- Self-service kiosks launched at 40 True Texas BBQs on September 22, 2026.
What critics are saying
- H-E-B recalled jalapeño products again on August 14, 2026 after Salmonella contamination.
- H-E-B faces a $1 million lawsuit from the November 5, 2025 fatal truck crash.
- A major food-safety incident would destroy H-E-B's trust moat and private-label economics.
What makes H-E-B unique
- H-E-B opened its 12th DFW store in Euless on May 20, 2026.
- The chain pairs groceries, 50 True Texas BBQs, and Favor delivery across Texas.
- Dunnhumby ranked H-E-B America's top grocer in 2026, reinforcing loyalty and value.
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Benefits
- Flexible Work Hours