Rosewood Hotel Group

Global luxury hotel management and brands

Houseperson Attendant

Janitorial ServicesConfirmed live in the last 24 hours

Full-timeHawaii, USA$25.87 /hrIn-person

About the Job

Requirements

At least one year of experience as a cleaner or houseperson for a luxury or ultra-luxury hotel or resort.
A high school diploma is required.
Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow up; remain calm and resolve problems using good judgment; follow directions; understand guest service needs; work cohesively with coworkers; work with minimal supervision; and maintain confidentiality of guest information and hotel data.
Knowledge of proper cleaning techniques, requirements, and equipment use, as well as proper chemical handling, is required.
Knowledge of Knowcross is required.
Must speak, read, and write English.
Must be able to exert physical effort in transporting 80 pounds, perform various physical movements throughout work areas, reach up and down, remain stationary at times, and communicate satisfactorily with guests and coworkers.
A valid Hawaii driver's license is required.

Responsibilities

Refill housekeeping storage areas and service buildings daily with linen, terry, guest amenities, and supplies, and keep storage areas clean.
Remove dirty linen and terry from service buildings, buggy carts, pool areas, the spa, and other hotel areas as needed.
Assist room attendants in completing room-cleanliness tasks, including delivering special linen and terry and cleaning high spots, air-conditioning vents, and windows.
Update the status of completed jobs and requests in Knowcross.
Pick up trash from pathways; clean housekeeping hallways and light covers as needed; buff floors, shampoo carpets, and power-wash floors, pathways, and other areas as needed.
Pick up and deliver guest-requested items and fulfill guest requests in a timely manner.
Make up and store rollaway beds and baby cribs.
Refill chemical stations in housekeeping storage areas.
Pick up new supplies at the loading dock and store them in the proper areas.
Take trash to the compactor and recyclables to the recycling station.
Complete special projects assigned by supervisors or managers and assist with turndown service, lobby attendants, and office cleaning as needed.
Maintain knowledge of and comply with departmental policies, service procedures, and standards, and maintain those standards daily.
Maintain the confidentiality and security of guest rooms.

Desired Qualifications

Fluency in additional languages is preferred.

OVERVIEW/BASIC FUNCTION:

Refilling storages with linen, terry, guest amenities and supplies. Removing dirty linen and garbage from rooms. Assist room attendants in completing rooms and fulfill guest requests. Maintaining storages clean and organized at all time. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Receive and store Housekeeping supplies. Take trash out to loading dock. Deliver and retrieve guest requests in a timely manner. Refill Room Attendant chemical bottles. Retrieve and store Room Attendant carts and vacuum.

Retrieve, store, refill and clean linen carts. Retrieve and deliver Spa and Pool linen. Ensures the confidentiality and security of all guest rooms.

Must have a flexible schedule. Must have a valid Hawaii’s Driver's license.

RESPONSIBILITIES:

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Ensure that standards are maintained at a superior level on a daily basis.
Refill Housekeeping storages/service buildings on a daily basis, including placing linen, terry, guest amenities and supplies.
Clean Housekeeping storages on a daily basis.
Remove dirty linen and terry from service buildings, buggy carts, pool areas, Spa and any other Hotel areas as needed.
Assist room attendants in completing rooms’ cleanliness, including delivery of special linen/terry, cleaning high spots, cleaning AC vents, cleaning windows.
Update status of jobs and requests done on Knowcross.
Pick up trash from pathways.
Clean Housekeeping hallway and light covers as needed.
Buff floors as needed.
Shampoo carpets as needed.
Power wash of floors, pathways and other areas as needed.
Pick up and deliver all items requested by guests.
Make up rollaway and store.
Make up baby cribs and store.
Refill chemical stations in Housekeeping storages
Pick up new supplies at loading dock.
Store new supplies in the proper storage areas.
Take all trash to compactor, take recycle to recycling station.
Must be able to perform special projects assigned by supervisors or managers.
Must be able to assist in other duties like help do turndown service, help lobby attendants and office cleaner.
Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.
All other duties as required.

QUALIFICATIONS:

Experience: Minimum one year’s experience as a cleaner/houseperson for a luxury or ultra-luxury hotel or resort.

Education: High school diploma.

General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills: Knowledge of proper cleaning techniques, requirements, and use of equipment, knowledge of proper chemical handling. Knowledge on the use of Knowcross

Language: Required to speak, read and write English, with fluency in other languages preferred.

Physical Requirements: Must be able to exert physical effort in transporting 80 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Licenses & Certifications: Hawaii’s Driver’s License is needed.

SALARY:

$25.87 per hour

About the Company

Rosewood Hotel Group

Global luxury hotel management and brands

Rosewood Hotel Group operates a global portfolio of luxury hospitality brands, including Rosewood (ultra-luxury), New World Hotels & Resorts (upper-upscale), Asaya (integrated wellness), and Carlyle & Co. (private members club). It manages about 60 properties across 26 countries, with more than 30 new properties in development. The company runs high-end hotels and wellness and private club experiences, delivering guest stays and curated programs that reflect local culture and place. Its approach centers on Relationship Hospitality—genuine, heartfelt interactions—and integrating the story and geography of each destination into its experiences, supported by a commitment to DEI and positive community impact. The goal is to create a future where people and places enrich one another, to make meaningful, lasting relationships with guests and destinations, and to expand its global footprint while honoring local culture and advancing positive impact.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Hong Kong
Founded: 2016

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