Fashion Client Engagement Intern

As a part of the Fashion Regional Marketing team, you will report to the Client Engagement manager and will focus on client communication coordination, clienteling, client services, with a specific focus on Top clients engagement.

In this role you will work with the markets of the region (Switzerland, Latin America & India) on multiple topics gaining a valuable experience on project coordination and contribute to the overall success of our regional organization.

Responsibilities

CLIENT INTELLIGENCE :

• Utilise tools and platforms to gather and analyse client data.
• Update monthly CRM KPIs
• Participate in the creation of the training pack for our clienteling tool.

Client Communication:

• Coordinate 1-to-many communication and liaise between the global team and regional digital team.
• Share digital communication tools with markets within the region (1-to-1 communication).
• Coordinate and follow-up the orders of printed communication tools and clients gifts.
• Collect market feedback and share them with regional and global team.
• Update and nurture the monthly marketing newsletter, to be shared with the markets of the region.
• Analyse clients communication campaigns results.

Clients services :

• Ensure global services guideline are well shared within the region.
• Coordinate the Mystery shopping waves and their results with an external agency as well as local team.
• Collaborate with European team in the coordination of Chanel Customer Service.
• Ensure that the information of the regional boutique pages are updated.

TOP CLIENTS ENGAGEMENT:

• Support Top clients junior manager in the planning and roll-out of global top clients experience
• Update the top clients tracker
• Coordinate the logistics behind Fashion Shows and Experiences (remotely)
• Support markets in the roll-out of experiences

Qualifications:

• Currently enrolled in a Master Degree program (Business School, Specialised Master), you have a successful first international experience.
• Detailed oriented and with excellent organisational abilities, you are willing to work on the set-up of new projects and ways of collaborating.
• At ease with numbers, you are willing to work on experiences and communication reporting (quantitative and qualitative), as well as to contribute to regional client data analysis
• With strong communication and interpersonal skills, you appreciate to work in a multicultural team and are interested in discovering the world of Fashion and Luxury
• Fluent in English, other languages are a plus.
• Proficiency in Microsoft Office Suite and Power BI, open to learn new tools.

Job Conditions:

An internship agreement is mandatory for this position and must meet the following conditions:

• The internship must be part of your study program.
• The internship must be required for the completion of your degree.
• The internship must be validated by the award of academic credits.

Job Information:

• Contract: Full-time internship (100%) and in-person
• Start date: January 4, 2027
• Duration: 6 months
• Working days: 5 days a week, Monday to Friday
• Location: Geneva
• Fluent in French and English
•  A plus: Spanish, Portuguese