IT Support Specialist

Job Description

IT Support Specialist, Hybrid in Chicago, IL

Serve as an in-house IT Support Specialist for a growing 70+-employee, resolving user-specific and fundamental networking issues, managing relationships with external IT vendors, suggesting and implementing technology-related business-improvement projects, and troubleshooting and solving straightforward problems that do not require SOPs.  This is an office job but may include local, domestic, or international travel when needed (see above).  This is a hybrid position with at least 4 full days in the office per week, with one pre-approved remote day.  Plus, weekends and evenings as needed for emergencies or after-hours issues.  Travel for work and PTO is included as in-office.

IT Support Specialist Responsibilities:

- Troubleshoot and resolve hardware, software, and connectivity issues on desktops, laptops, printers and phones.

- Work with IT Manager to manage relationships, tickets, and projects with IT vendors.

- Respond to helpdesk tickets and document the problem, steps taken, and resolution

- Install, configure, and deploy new equipment and software.

- Repair, replace, or escalate faulty equipment and coordinate warranty claims or vendor support.

- Maintain the IT asset inventory in the firm's asset-management or RMM system, including asset tags and serial numbers, assignments, locations, purchase and warranty dates, and status (in use, in stock, retired).

- Set up and prepare new computers and phones for existing and new employees.

- Track equipment check-in and check-out for new hires, transfers, and departures.

- Monitor stock levels of spare equipment, parts, and accessories, and notify the IT Manager when replenishment is needed.

- Assist in routine networking hardware projects, including but not limited to cabling and installation of network access points and routers.

- Work with external IT providers to ensure that infrastructure networking and computing systems remain available.

- Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions (including but not limited to automating data collection or entry, website design, and basic coding/scripting).

- Work with the IT team to maintain or create policies, procedures, and processes (e.g., items relating to data and network security, hardware/software usage, and selection and replacement of computing equipment).

- Work with the IT team to identify root causes of operational issues and process inefficiencies.

- Compile materials and responses regarding SOC-2 and other cyber security assessments.

- Assist paralegals and attorneys with occasional discovery projects, including e-discovery projects and source code reviews.

- Commitment to maintaining firm and client confidentiality as required.

- Perform duties as required or assigned that are reasonably within the scope of the above mentioned duties.

- In-office presence via a hybrid work model, requiring occasional after-hours and weekend work.

Qualifications

IT Support Specialist Qualifications:

- Bachelor’s degree in Computer Science or IT-related field or equivalent experience.

- 1+ years of IT experience with client, server, and network service delivery.

- 2+ years of experience with networking concepts such as TCP/IP, DNS, DHCP, Wi-Fi, VPN environments, MFA, and networked file shares.

- 2+ years of experience in troubleshooting in a multi-user environment.

- 2+ years of experience in a professional environment.

- 2+ years of experience in PC and MAC troubleshooting.

- Working knowledge of Windows and macOS, Microsoft 365, and Active Directory/Microsoft Entra ID.

- Experience with Remote Monitoring and Management (RMM) or remote support tools like Atera, Ninja One is a plus.

- Industry-relevant certifications such as CompTIA, Network+, Cisco/CCNA, Linux are a plus.

- Law firm experience is a plus.

Benefits include medical insurance, retirement plan, PTO, etc.

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Additional Information

Please check out all of our jobs at www.nextstepsystems.com.

Compensation: 65000 to 80000 (USD) (YEARLY)