onsemi

Semiconductors for intelligent power and sensing

Associate Customer Service Representative

Customer SupportConfirmed live in the last 24 hours

Full-timeNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Business Management and/or an engineering-related course.
Knowledge of basic semiconductor processes and terminology is advantageous.
Willingness to work a rotating shift schedule: 12:00 p.m.–9:00 p.m. and 9:00 p.m.–6:00 a.m.
Ability to maintain a positive, empathetic, and professional attitude toward customers and respond promptly to inquiries.
Problem-solving, analytical, and negotiation skills.
Full command of written and spoken English.
Knowledge of the Salesforce CRM tool is advantageous.

Responsibilities

Serve as the primary interface between onsemi and external customers.
Process customer orders to provide customer satisfaction.
Collaborate with functional groups within onsemi to ensure customer requests are handled properly and promptly.
Independently answer correspondence and handle customer complaints and requests.
Comply with Customer Service business rules, techniques, and protocols.
Provide tactical support for the Sales and Marketing team.
Lead operational excellence through continuous improvement and standardization of support services and tools.
Manage internal and external stakeholder relationships to meet operational requirements for day-to-day and long-term activities.
Collaborate with regional counterparts and proactively seek opportunities to support their business-related activities.
Manage orders to maximize revenue for both the company and the customer.
Run reports using available tools and analyze data to make decisions or identify trends.
Follow up with internal contacts for order support and work with the logistics team on urgent shipment and delivery issues.
Drive closure of exceptional requests.
Respond to customer complaints, requests, and inquiries professionally and promptly.

Desired Qualifications

Knowledge of basic semiconductor processes and terminology.
Knowledge of the Salesforce CRM tool.

Primary interface of onsemi to external customers and vise versa.
Provide customer satisfaction in processing customer orders.
Collaborate with various functional groups within onsemi to ensure customers' requests are handled properly and in a timely manner.
Independently answer correspondence and handle complaints and requests.
Comply with Customer Service business rules, techniques, and protocols.

Bachelor’s Degree in Business Management and or any Engineering related course.
Knowledge on basic semiconductor processes and terminologies is an advantage.
Willing to work on rotating shift schedule (12:00pm-9:00pm and 9:00pm-6:00am).
Able to maintain positive, empathetic, and professional attitude toward customers at all times and respond promptly to their inquiries.
Background in problem solving, analytical and negotiation skills. Full command of English language both written and spoken.
Knowledge in Salesforce CRM tool is an advantage.

Provide tactical support for Sales and Marketing team.
Lead the pursuit of operational excellence through continuous improvement and standardization of support services and tools.
Manage multiple stakeholder relationships both internally and externally to ensure operational requirements are met for both day-to-day business activities and long-term activities.
Work collaboratively with regional counterparts and proactively seek opportunity to support them on business related activities.
Provide customer satisfaction in order management to maximize both the company and customer revenue.
Run reports using available tools and analyze the data in order to make decision and or identify trends.
Closely follow up with internal contacts for order support and work with logistics team to handle urgent shipment and delivery related issues.
Drive closure of exceptional requests.
Respond to customer complaints, requests, and inquiries in a professional and timely manner.
Comply with Customer Service business rules, techniques, and protocols

About the Company

onsemi

Semiconductors for intelligent power and sensing

onsemi designs and manufactures semiconductors with a focus on intelligent power and sensing technologies for automotive and industrial markets. Its products include power management ICs and sensors that regulate energy, monitor conditions, and provide control signals for EVs, ADAS, factory automation, robotics, and energy infrastructure. The company differentiates itself by its specialized emphasis on intelligent power and sensing across both sectors and through its direct OEM relationships and global distributor network. Its goal is to improve energy efficiency and enable smarter, more capable systems for electrification, autonomy, and sustainable energy solutions.

Company size: 10,001+
Company stage: IPO
Headquarters: Scottsdale, AZ
Founded: 1999

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