SKIMS

Direct-to-consumer shapewear, underwear, loungewear

Assistant Store Leader - Operations

Retail Store ManagementPosted on Nov 9

Full-timeSunrise, FL, USA$34 /hr

About the Job

Requirements

Two to four years of experience in a retail leadership or operations-focused role.
Strong knowledge of inventory systems, shipment handling, and operational processes in a fast-paced retail environment.
Deep understanding of customer service principles and the ability to provide exceptional service to all customers.
Ability to prioritize customer satisfaction by delivering exceptional service and resolving issues or complaints in a timely manner.
Strong problem-solving abilities and the ability to handle issues that arise in the store.
Ability to communicate expectations, give feedback, and respond to challenges with confidence.
Passion for the SKIMS brand and ability to embody its values and service approach in every interaction.
Ability to stand, remain physically active, move around all areas of the store, and be accessible to customers for the full scheduled shift.
Ability to bend, reach, and stretch for product, and regularly lift, carry, and move items up to 40 pounds.
Open availability to work evenings, weekends, holidays, and overtime as needed.

Responsibilities

Support daily business operations with a strong focus on operational excellence, ensuring processes, systems, and standards are consistently executed with efficiency and care.
Oversee all back-of-house operations, including shipment, new flow, inventory accuracy, and back-room or offsite organization, while maintaining productivity.
Manage replenishment, size integrity, and product availability; flag concerns to leadership and partner on real-time solutions.
Own damage processing and returns, and ensure accuracy in inventory-related responsibilities through a lens of operational excellence.
Maintain and manage store supplies, equipment, and technology, ensuring proper function and promptly reporting service requests.
Ensure the team is trained on operational policies, safety, and loss-prevention protocols.
Provide floor leadership during peak hours by working in guest-facing zones and modeling warm, inclusive, and intentional customer-service behaviors.
Lead team training on fit, function, and product knowledge to support confident customer service.
Train and coach the team on visual standards and product placement, maintaining a floor that is on-brand and responsive to business trends.
Use store reporting tools and data to support inventory excellence, stock optimization, and key performance indicator goals.
Communicate regularly with the Store Leader and headquarters team, sharing feedback on allocation, product flow, and customer data.
Support planning and execution of floor sets, store actions, and operational priorities that support company and store initiatives.
Work flexibly across zones and responsibilities, adapt to changing priorities, and take feedback with ownership.
Inspire and support the team through clear and respectful communication, contributing to a culture of trust, collaboration, and accountability.

Assistant Store Leader – Operations

SKIMS is a solutions-oriented brand creating the next-generation of underwear, loungewear, and shapewear.

We set new standards with our game-changing product and are a driving force within pop culture. As an Assistant Store Leader, you will work closely with the Store Leader to ensure the store is operationally sound, business results are achieved, and exceptional customer service is provided consistently.

In this role, you will have the opportunity to grow and develop your leadership skills while making a significant impact on the store's success.

What sets this role apart is the unique opportunity to contribute to the growth of SKIMS, a leading brand in the fashion industry. As an Assistant Store Leader, you will not only help shape the future of our retail stores but also have the chance to advance your career within our organization.

If you are a motivated, detail-oriented individual with a passion for fashion and a desire to excel in a leadership role, we invite you to apply for this exciting opportunity with SKIMS.

You’ll partner with the Store Leader to keep the business running efficiently, drive results through operational routines, and coach the team on brand standards. You bring an organized, solutions-oriented mindset and lead by example, while balancing a high volume environment with polish in every part of the day.

Support daily business operations with a strong focus on Operational Excellence, ensuring processes, systems, and standards are consistently executed with efficiency and care
Oversee all Back of House operations, including shipment, new flow, inventory accuracy, and back room/offsite organization, while maintaining productivity.
Manage replenishment, size integrity, and product availability. Flag any concerns to leadership and partner on real time solutions
Own damage processing, returns, and ensure accuracy in all inventory related responsibilities through a lens of Operational Excellence
Maintain and manage all store supplies, equipment, and technology, ensuring proper function and reporting any service requests with urgency
Ensure the team is trained on operational policies, safety, and loss prevention protocols, bringing a calm and focused leadership style to high-pressure moments
Deliver strong floor leadership during peak hours by stepping into guest-facing zones and modeling Customer Obsessed behaviors that are warm, inclusive, and intentional
Be an expert by leading team training on fit, function, and product knowledge to support excellent and confident customer service behaviors
Train and coach the team on visual standards and product placement, maintaining a floor that is both on-brand and responsive to business trends
Use store reporting tools and data to support inventory excellence, stock optimization, and KPI goals to Drive Results
Communicate regularly with the Store Leader and HQ team, share feedback on allocation, product flow, and customer data
Support planning and executing floor sets, store actions, and any operational priorities that support company and store initiatives
Be flexible across zones and responsibilities, showing Learning Agility in adapting to changing priorities and taking feedback with ownership
You Inspire Yourself & Others through clear and respectful communication with your team, contributing to a culture of trust, collaboration, and accountability.

2–4 years of experience in a retail leadership or operations-focused role
Strong knowledge of inventory systems, shipment handling, and operational processes in a fast-paced retail environment
We expect you to have a deep understanding of customer service principles and the ability to provide exceptional service to all customers.
We expect you to prioritize customer satisfaction by delivering exceptional service and resolving any issues or complaints in a timely manner.
You should possess strong problem-solving abilities and be able to handle any issues that may arise in the store.
Strong communicator who can share expectations, give feedback, and respond to challenges with confidence
Passion for the SKIMS brand and an ability to embody our values and service approach in every interaction
Must be able to stand and remain physically active and move around all areas of the store and be accessible to customers for 100% of the scheduled shift
Ability to bend, reach, and stretch for product, as well as lift, carry, and move items up to 40 pounds regularly throughout the shift
Full Time Availability Requirements: Open Availability. We value flexibility and expect you to be available to work evenings, weekends, holidays, and overtime as needed.
Does not want to be an influencer

About the Company

SKIMS

Direct-to-consumer shapewear, underwear, loungewear

SKIMS designs and makes underwear, shapewear, and loungewear aimed at a wide range of body types. Its products include bras, underwear, bodysuits, leggings, and loungewear sets, with emphasis on comfort and natural shaping. The company sells directly to consumers through skims.com, controlling brand experience and profit margins. The product line uses stretchable fabrics and technically constructed shapewear to provide support and shaping while remaining comfortable. SKIMS differentiates itself from competitors through inclusive sizing, body-positive branding, and a direct-to-consumer model that enables straightforward shopping and bundles that increase order value. The company’s goal is to set new standards in comfort-focused undergarments and apparel for diverse bodies and to expand its leadership in the shapewear and loungewear market.

Company size: 1,001-5,000
Company stage: Late Stage VC
Total funding: $894M
Headquarters: Los Angeles, CA
Founded: 2018

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