Relationship Banker 1 - Akron OH Ellet
About the job
- A high school diploma or equivalent is required.
- Typically, a minimum of three to four years of job-related retail banking experience or a combination of experience and commensurate training is required.
- National Mortgage Licensing System registration is required under the terms of the S.A.F.E. Act of 2008 and Regulation Z.
- The required registration process includes a criminal background check and credit check.
- Applicants must be able to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
- Build relationships with customers through in-person, appointment-based, and virtual interactions.
- Assess and attend to customers’ banking needs and obtain and process customer and account information.
- Demonstrate and educate clients on available deposit and loan products and services.
- Recommend solutions based on each customer’s unique goals and needs.
- Build and foster client relationships through proactive outreach and follow-up.
- Identify solutions for new and existing clients by effectively engaging and communicating with clients.
- Maintain working knowledge of consumer and business banking products and services, including digital products and services.
- Provide a consistent client experience, including greeting clients and processing basic transactions.
- Develop collaborative partnerships with branch team members and partners to serve clients.
- Open new consumer and business accounts, complete service requests, and submit credit applications.
- Educate clients on emerging and self-service digital products and services.
- Leverage available resources and technologies to optimize the client experience and serve clients with operational excellence and accuracy.
- Proven ability to build and foster relationships with clients through proactive outreach and follow-up.
- Ability to effectively engage and communicate with clients.
- Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
- Proven customer service and interpersonal skills.
- Experience using and demonstrating digital products and self-service technologies.
- Ability to explore and identify a customer’s true needs while leveraging a digital-first mindset.
- Demonstrated basic proficiency in making appropriate recommendations that meet customers’ needs both reactively and proactively.
- Experience in the financial services industry.
About the company
U.S. Bank is one of the largest banks in the United States, serving consumers, small businesses, corporations, and government agencies with banking, lending, payments, and wealth management. Its Elavon subsidiary is one of the world's biggest processors of card payments for merchants, handling sales in the United States, Canada, and Europe. People and small businesses use its branches and mobile app for checking, savings, credit cards, mortgages, and loans, while companies use it for corporate cards and cash management, and the bank earns money from loan interest and fees. U.S. Bank received national bank charter No. 24 in 1863, under President Abraham Lincoln, and is based in Minneapolis as the main subsidiary of U.S. Bancorp.
Company Size
10,001+
Company Stage
IPO
Headquarters
Minneapolis, Minnesota
Founded
1863
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Simplify's Take
What believers are saying
- Profits are climbing: net income rose 20% to $2.2 billion in the June 2026 quarter on record $7.7 billion revenue.
- Room to grow: U.S. Bank listed 1,285 open roles in October 2026, led by 512 in branch banking.
- Stability has a track record: U.S. Bancorp stayed profitable through the 2008 financial crisis, earning $2.9 billion that year.
What critics are saying
- Its card-processing arm is slowing: after losing European sales partners, merchant revenue grew just 2.3% in the June 2026 quarter.
- Headcount keeps falling: U.S. Bancorp's staff shrank 12% in three years, to 68,520 by December 2025.
- Expect three office days a week: since March 2024, attendance counts in performance reviews for staff near its hub offices.
What makes U.S. Bank unique
- Payments is unusually big for a bank: card issuing, merchant processing and corporate payments made 23% of revenue in mid-2026.
- Washington pays with its cards: only U.S. Bank and Citibank issue federal SmartPay cards, about $40 billion a year.
- Amazon chose it over American Express: U.S. Bank began issuing Amazon's small business credit cards in May 2026.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
Paid Vacation
Paid Holidays
Adoption Assistance
Paid Sick Leave
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