Guest Service Agent

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! Long Description: You will be the first point of contact for guests, responsible for ensuring smooth check-ins, check-outs, and addressing guest inquiries throughout their stay. You play a key role in making guests feel welcome, ensuring that all their needs are met and that any issues are resolved promptly. As a Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Previous experience in a customer-facing role (hospitality experience preferred but not required).
• Strong interpersonal and communication skills.
• Ability to work on your feet for extended periods and handle luggage safely.
• Previous hotel experience is an advantage.
• Ability to provide guest service in both Japanese and English.
• Flexibility to work shifts, including early mornings, evenings, and overnight hours.
• A genuine passion for hospitality and guest service.
• Friendly, positive, and professional demeanor with excellent customer service skills.

Here’s what you’ll do during a typical day:

• Welcome and bid farewell to guests in a warm and professional manner. 
• Assist with luggage handling and escort guests to their rooms. 
• Provide information about guest rooms and hotel facilities. 
• Support guests with arrangements such as taxi bookings and delivery services. 
• Maintain and oversee the cleanliness and appearance of the lobby area. 
• Coordinate closely with other departments, including Front Office and Concierge. 
• Deliver exceptional service in accordance with brand standards.