Business Analytics Transformation Leader

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

Help modernize how USAA uses data to serve the military community, starting with the decisions that shape every P&C policy we write. As Executive Director of Data & Analytics, you will partner with leaders across Product, Pricing, Underwriting, Compliance, and Finance to understand what they need most, then design the strategies and plans that turn data into value and action. You'll be the key architect of the analytics, reporting, and data enablement capability behind that work, building the roadmaps that move our business partners forward. This is a builder's role: you'll rearchitect how data is sourced, governed, and delivered, assemble and scale high-performing teams, and bring AI into the workflow to get insight to decision-makers faster. We're looking for a P&C insurance leader with a track record of data and analytics transformation, ideally sharpened in consulting, who has stood up new functions and used AI to increase the speed and reach of analytics.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position.

This role is also remote eligible in the continental U.S. with required business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site.

What you'll do:

• Responsible for strategic, tactical, operational, and financial responsibilities associated with Function or Line of Business data storage, data preparation, data exploration, information governance, analytics, and information delivery.
• Leads the strategy of the sub-functions by establishing and executing a vision for the delivery of information and analytics platforms and solutions to the business' key stakeholders and cross-functional partners.
• Provide oversight for successful end to end process of information management, analytics and delivery.
• Provides thought leadership and participate in developing talent across the USAA Data and Analytics Community.
• Keeps current of industry leading practices and advances in data and analytics as well as the business associated with the assigned Function or Line of Business.
• Leads the team(s) in the development of new techniques and best practices that deliver effective reporting/analytics to meet goals and objectives that align to strategy.
• Responsible for overseeing the implementation of processes and procedures within a Function or Line of Business in adherence with Information Governance policy and standards.
• Responsible for the development of a successful team's training/education plans, automated systems, technical tools, staffing/organizational requirements, and expense budget.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in Statistics, Mathematics, Operations Research, Engineering, or quantitative field; OR 4 years of relevant education and/or experience.
• 10 years data and analytics related experience, driving results in a complex financial services organization.
• 4 years of people leadership experience in building, managing and/or developing high-performing teams.
• Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.
• Executive-level business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends.
• Experience leading projects using Agile methodologies.
• Experience conducting large scale data analysis using internal and external data to support business decision making.
• Proven ability to tell a story through data and communicate effectively with senior leadership.
• Ability to understand business requirements, KPIs and convert into analytical hypothesis in a structured and logical manner along with solution identification.
• Experience with large complex database systems & architecture, structured & unstructured data; with diverse analytics methodologies and approaches; expert ability to connect data/metrics to business metrics/results.
• Deep understanding of risk management and compliance practices with experience developing data strategies that mitigate risk.

What sets you apart:

• P&C Personal Lines depth. You understand how products, pricing, underwriting, and financial results connect, and you speak your business partners' language from day one.
• A consultant's instincts. You listen first, see through ambiguity to the real problem, and turn partner needs into clear strategies, roadmaps, and delivery plans.
• Influence that drives adoption. You advise and persuade senior leaders to build analytics into how their areas run, and you tell the story behind the numbers in a way that leads to decisions.
• A builder of teams and functions. You have built and scaled advanced analytics teams, designed operating models that hold up as demand grows, and developed people's technical and consulting skills alike.
• Technical credibility. You lead through others but can go deep with your team on time series analysis and variation. That includes breaking down what drives key metrics, monitoring for meaningful shifts, and testing what actually caused a change.
• Solutions built to last. You partner with IT to move work from analysis into automated, scalable, production-grade solutions.
• AI that moves the business. You have proven examples of using AI to help an organization work faster and go further, applied responsibly in a regulated environment.
• Value you can prove. You tie analytics to measurable outcomes like loss ratio, retention, and expense, and you can show the return on the work.
• Preferred. An advanced degree in a quantitative field; an actuarial or analytics credential; and experience with model governance, regulatory filings, or data governance.
• US military experience through military service or a military spouse/domestic partner.

Compensation range:

The salary range for this position is: $195,230 - $351,410.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.