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Concentrix

Global BPO offering customer engagement services

Sales Development Specialist

Sales Development RepresentativeConfirmed live in the last 24 hours
Full-timeBogotá, Bogota, ColombiaNo salary listedIn-person

About the Job

Requirements

  • Master product knowledge and technical understanding of services to assess client requirements.
  • Handle a high volume of customer contacts through phone and email, with most communication outbound.
  • Maintain the customer management system (CRM) and capture all relevant data.

Responsibilities

  • Provide accurate weekly, monthly, and quarterly sales forecasts.
  • Initiate steps to resolve customer concerns or roadblocks that prevent satisfaction or product use.
  • Manage competitive pressures and handle objections to retain customers or win new customers.
  • Work with the team and management to provide a professional experience during customer and prospect interactions.
  • Undertake sales activities that may include lead qualification, lead conversion, health checks, representing the voice of the customer, or renewing contracts.
  • Report directly to a Sales Manager.

About the Company

Concentrix

Global BPO offering customer engagement services

Concentrix provides global technology and BPO services, helping recognized brands grow and run operations more efficiently through end-to-end solutions that include customer engagement, digital transformation, and IT services. It leverages AI, APIs, and advanced analytics to tailor offerings and act as a seamless extension of each client, delivering consistent experiences across regions. Its differentiators are large-scale, technology-enabled capabilities, data-driven insights, and sector-specific expertise that enable integrated, customized solutions. The company aims to help clients achieve strategic goals by accelerating digital transformation and improving customer interactions with reliable, globally consistent service.

Company size
10,001+
Company stage
IPO
Headquarters
Newark, CA
Founded
1969

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