P

Pendo

SaaS platform for product analytics

Forward Deployed Engineer

Full-TimeUpdated on 10/15/2026
No salary listed
Mid
Herzliya, Israel
HybridHybrid work from the Herzliya office; must work US Eastern Time hours.
Solution EngineeringImplementation & Technical Account Management

About the job

Requirements
  • At least 2 years of experience in pre-sales engineering, technical account management, or a similar customer-facing technical role in B2B SaaS.
  • Strong hands-on SQL skills, including exploring unfamiliar schemas, building data models, and validating data quality in live customer environments.
  • Ability to run technical discovery and communicate complex concepts to business stakeholders and data or engineering teams.
  • Ability to work independently amid ambiguity and take ownership of undefined problems.
  • Excellent written and verbal communication skills in English.
  • Must be based in Israel, work hybrid from Pendo's Herzliya office, and be available to work US Eastern Time hours.
Responsibilities
  • Run technical discovery with customers to assess product analytics maturity, data availability, and business processes; set realistic implementation expectations and position Predict appropriately.
  • Work hands-on with customers to design data models and define the business metrics predictive models will forecast; map customer data sources, including Pendo, Salesforce, Snowflake, and other warehouses, to Predict requirements and best practices.
  • Build and present predictions in prospects' own domains; explain methodology, model accuracy, and activation to technical stakeholders, including data and data science teams.
  • Guide customer IT and data teams through integration, optimize model parameters for each customer's context, and diagnose and resolve blockers, including data quality issues, configuration gaps, and expectation misalignments.
  • Help customer teams translate predictions into actions and playbooks, and document how Customer Success, Sales, and Product teams should respond to predictions.
  • Identify and enable champion users to promote Predict internally, and relay field learnings to Product and Engineering to shape the roadmap.
Desired Qualifications
  • Background in data, analytics, or business intelligence, such as analytics engineering, data analysis, business intelligence development, or data science.
  • Experience with cloud data warehouses such as Snowflake, BigQuery, Redshift, or Azure Synapse, and CRM data structures such as Salesforce objects, Opportunities, and renewal workflows.
  • Familiarity with product analytics tools such as Pendo, Mixpanel, or Amplitude.
  • Exposure to machine learning concepts including model training, evaluation, and explainability, such as SHAP values.

About the company

P

Pendo

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cbWebsite

Pendo provides a SaaS platform that helps software teams improve user experiences in their digital products. The platform integrates with a company’s existing software to collect user analytics, gather feedback, and deliver in-app messaging to guide users through features and updates. By turning user data into insights, Pendo helps product teams understand how people interact with their product and make data-driven decisions to improve engagement and adoption. What sets Pendo apart is its combination of analytics, feedback, and in-app guidance all in one connected platform, designed for a wide range of SaaS products from startups to enterprises. The company’s goal is to raise the quality of software experiences globally by helping teams create more valuable and easier-to-use products for their users.

Company Size

501-1,000

Company Stage

Growth Equity (Venture Capital)

Total Funding

$468.3M

Headquarters

Raleigh, North Carolina

Founded

2013

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Simplify Jobs

Simplify's Take

What believers are saying

  • May 21, 2026 chief AI officer hire accelerates agentic product development.
  • February 2026 Chisel Labs acquisition adds AI talent and expands Pendo India.
  • August 2026 Agent Analytics and Novus launches match enterprise demand for AI observability.

What critics are saying

  • April 2026 layoffs cut 90 jobs, signaling restructuring pressure despite AI momentum.
  • Novus remains in beta, so reliability gaps can break customer trust during rollout.
  • Anthropic, OpenAI, and coding agents can absorb Pendo's context layer, commoditizing Pendo by 2027.

What makes Pendo unique

  • Cortex unifies code, behavior, and outcomes into one product context graph.
  • Novus connects directly to codebases, automates instrumentation, and proposes code-level fixes.
  • Agent Analytics tracks AI prompts and outcomes, extending Pendo beyond classic product analytics.

Help us improve and share your feedback! Did you find this helpful?

Benefits

  • Remote Work Options
  • Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

7%
Renascence
Sep 30th, 2026
Pendo launches tool to monitor AI 'zombie agents' in CX.

Pendo launches tool to monitor AI 'zombie agents' in CX. Pendo has launched a monitoring tool to help enterprises track AI agents embedded in digital products, addressing 'zombie agents' that operate without real-time visibility into user behaviour. What happened. Digital adoption platform Pendo has launched a new offering designed to help enterprises monitor the AI agents embedded in their products, targeting what the company calls "zombie agents" - AI agents deployed inside digital experiences that operate without real-time visibility into how users are actually behaving. The tool is aimed at giving product and CX teams the ability to track agent performance and ensure agents have live context about user behaviour when resolving issues, rather than acting on stale or incomplete data. According to reporting from Diginomica, the offering responds to a growing problem as enterprises rush to embed AI agents into customer-facing and internal workflows: many of these agents are shipped and then left largely unmonitored, meaning organisations often have limited insight into whether the agents are helping or quietly degrading the experience they were built to improve. Why it matters. The launch reflects a wider shift in enterprise AI adoption: the initial wave of excitement around deploying agents is giving way to a more operational concern about governance, observability and accountability. As agents take on more customer- and employee-facing tasks, organisations need the same kind of monitoring discipline they apply to any other production system - visibility into what the agent is doing, why, and whether it is actually helping the person on the other end. For leaders running digital transformation and CX programmes, this points to agent monitoring becoming a standard requirement alongside agent deployment itself. An agent without real-time context on user behaviour risks making decisions that feel disconnected from what the customer is actually experiencing - undermining trust in exactly the kind of automation that was meant to build it. The renascence take. The idea of a "zombie agent" is a useful shorthand for a problem behavioural science has long understood: automation that looks functional on paper can still feel broken to the person using it, because functionality and experience are not the same thing. Most organisations measure whether an AI agent completed its task, not whether the customer felt understood while it did so - and that gap is where trust quietly erodes. An agent that resolves a ticket without registering the customer's frustration, or repeats a question the person already answered elsewhere in the journey, is technically working and experientially failing. The operators who get ahead here won't just monitor agent uptime; they'll instrument agents for behavioural signals - hesitation, repetition, sentiment shifts - the same cues a good human agent picks up on instinctively. Treat agent observability as a customer experience discipline, not just an engineering one. This briefing was written by its Newsdesk, synthesising reporting from the outlets below. Follow the links for the original coverage. Questions Renascence get on this topic. Pendo defines a zombie agent as an AI agent embedded in a digital product that operates without real-time visibility into how users are actually behaving, often acting on stale or incomplete data. More in Digital Experience Stay ahead of CX Get the signal, not the noise. The stories shaping customer experience - plus the Journal and Experience Loom - in your inbox.

Citybiz
Jul 21st, 2026
Draftwise promotes Josh Sandman to Chief Sales Officer following rapid revenue growth.

Draftwise promotes Josh Sandman to Chief Sales Officer following rapid revenue growth. July 21, 2026 Josh Sandman Draftwise has promoted Josh Sandman to chief sales officer, elevating the veteran software executive as the legal intelligence platform accelerates global expansion and deepens its presence among leading law firms and corporate legal departments. Sandman, who joined Draftwise in 2024 to lead the company's global sales organization, will continue overseeing worldwide sales strategy and go-to-market operations as the company enters its next stage of growth. During his tenure, Draftwise said revenue has grown more than sixfold while the platform expanded adoption across many of the world's largest law firms and Fortune 500 legal teams. The promotion comes as legal technology providers increasingly compete to deliver AI-powered platforms that help firms and corporate legal departments improve drafting, contract review and negotiation workflows by leveraging proprietary institutional knowledge. "Josh has played a pivotal role in Draftwise's growth over the past two years," said James Ding, chief executive officer and co-founder of Draftwise. "He has built an exceptional sales organization with a culture we're proud of, earned the trust of our customers, and helped accelerate our growth at a defining moment for both Draftwise and the legal industry. I'm excited to see him lead our next chapter as Chief Sales Officer." Before joining Draftwise, Sandman spent several years at software company Pendo, where he helped scale the business from startup stage to more than $200 million in annual revenue. During that period, he supported the development of both direct and channel sales organizations while establishing the company's San Francisco office. He later joined Gravity Sketch, leading commercial teams across North America and Europe. There, he gained experience building international go-to-market organizations serving major automotive and footwear companies, strengthening his expertise in scaling enterprise software businesses across global markets. "I'm incredibly grateful to James, Emre, and Ozan for the opportunity and to the clients I have come to know and respect," Sandman said. "We've built an exceptional team and partnered with some of the world's leading law firms and legal departments. As Chief Sales Officer, I remain committed to our founders' vision: helping legal teams turn their firm's knowledge, unique market data, and hard-earned negotiations into their greatest competitive advantage." As chief sales officer, Sandman will continue leading Draftwise's commercial organization across North America and the Europe, Middle East and Africa region, with responsibility for expanding customer adoption and supporting the company's international growth strategy. Draftwise develops legal intelligence software that enables organizations to structure, connect and apply proprietary legal knowledge throughout the drafting, review and negotiation process. The platform is used by more than half of the Vault 10 law firms, numerous Am Law 100 firms and leading Fortune 500 legal departments, reflecting growing demand for AI-enabled tools that enhance legal productivity while preserving institutional expertise. The leadership promotion underscores Draftwise's focus on expanding its commercial organization as generative AI reshapes the legal technology market. With law firms and in-house legal teams increasingly investing in platforms that combine artificial intelligence with proprietary legal data, the company is positioning itself to capitalize on continued enterprise adoption across the global legal services industry.

Pendo
Jul 17th, 2026
Pendo and Udder: Helping HR tech actually get used.

Pendo and Udder: Helping HR tech actually get used. Published Jul 16, 2026 Udder and Pendo partner to deliver better results for the world of HR Selecting the right HR system is the easy part. Getting employees to actually use it - consistently, without a flood of support tickets - is where most implementations quietly fall apart. That's the problem Pendo.Io, Inc., Corporation is partnering with Udder to solve. Two different strengths, one shared goal Udder specializes in HR technology consulting - not just the selection and configuration side, but the hands-on work of process design, data, testing, and adoption. Their consultants bring deep functional experience across HRIS, Talent Acquisition, and Payroll and Finance platforms, built from real-world delivery. What Pendo brings to the table is visibility. Its platform shows, in granular detail, how people actually engage with the tools they've been given. Product analytics reveal exactly where users get stuck or drop off. In-app guidance, with tooltips, walkthroughs, and onboarding checklists, helps teams fix those friction points directly inside the application, without waiting on engineering or hoping someone reads the training doc. Together, Pendo and Udder give HR teams something they've rarely had: real-time insight into how a new system is landing with employees, and the tools to guide people through it in the moment, not months later, after the support tickets pile up. What this looks like in practice Picture a common scenario: a company rolls out a new HR self-service portal for leave requests. Without usage data, HR is flying blind - fielding tickets with no clear sense of where the friction actually is. With Pendo layered in, that changes fast. You can see that a large share of users are abandoning the process at a specific step, add a tooltip to clarify the sticking point, and measure whether completion rates improve. That feedback loop used to rely on guesswork or complaints that surfaced months after the fact. Now it happens in near real time - and shapes how future phases of the implementation get built. Why this partnership matters now HR leaders are under constant pressure to modernize their technology and prove measurable value across the employee lifecycle. But too many organizations treat adoption as an afterthought - something to address after go-live, when the budget is spent, and the consultants have moved on. That approach doesn't work. The gap between "system is live" and "system is delivering value" is exactly where this partnership lives. Ready to close the gap? Pendo.Io, Inc., Corporation is excited to partner with Udder to help those in the HR space deliver real solutions. Whether you're planning a new HRIS implementation or already live and wondering why adoption hasn't landed the way you expected, Udder and Pendo can help. Get to know Pendo. See Pendo in action and learn how Pendo teams use its own product to optimize its customers' software experience.

PR Newswire
May 21st, 2026
Pendo appoints Zain Lakhani as first chief AI officer to scale agentic products

Pendo, a product intelligence company, has appointed Zain Lakhani as its first chief AI officer to oversee development of agentic AI products. Lakhani will report to Chief Development Officer Saurabh Sodani and focus on accelerating production-grade AI systems across architecture, product development and partnerships. Lakhani joins from LightCI, an AI engineering firm he founded that reached 250 employees and $100 million in revenue in four years, working with Google, Apple, OpenAI and LangChain. Through LightCI's partnership with Pendo since November 2025, he contributed to developing Agent Analytics and Novus, tools for measuring AI agent performance and automatically fixing usability issues. The appointment follows Pendo's recognition as one of Fast Company's Most Innovative Companies for 2026 and new partnerships with Fin, Planview and Atlassian.

The Outlook
May 21st, 2026
Pendo appoints Zain Lakhani as first chief AI officer to lead agentic AI product development.

Pendo appoints Zain Lakhani as first chief AI officer to lead agentic AI product development. PR Newswire Today at 7:37am PDT RALEIGH, N.C., May 21, 2026 /PRNewswire/ - Pendo, the product intelligence company, today announced that Zain Lakhani has joined the company as its first chief AI officer. Lakhani will oversee AI engineering as Pendo scales its suite of agentic products. "The software development lifecycle is being totally disrupted," said Todd Olson, CEO and co-founder of Pendo. "Teams are shipping faster than ever with AI, and the tools we use to understand and improve software need to catch up. Zain is helping us rethink what observability looks like for AI builders - and rebuild the Pendo platform for companies making that shift." Lakhani will report to Chief Development Officer Saurabh Sodani and focus on accelerating the development and deployment of production-grade AI systems across architecture, product development, and partnerships. Lakhani joins Pendo from LightCI, an AI engineering firm he founded and scaled to 250 employees and $100 million in revenue in four years, partnering with companies including Google, Apple, OpenAI, and LangChain. Through LightCI's partnership with Pendo since November 2025, he contributed to the development of Agent Analytics, the first-of-its-kind observability solution for measuring the performance, usage, and business impact of AI agents; and Novus - the product agent that automatically detects and fixes usability issues as teams ship. "Product managers used to spend their days looking at dashboards. Now they're product engineers shipping code using agents - today's analytics tools can't keep up with the pace," said Lakhani. "Pendo has more usage data than anyone, and customers who feel this pain acutely and want to solve it together. That's a rare combination. I'm excited to bring everything I've learned building with AI to help Pendo solve this problem." The announcement builds on Pendo's recent AI momentum, including recognition as one of Fast Company's Most Innovative Companies for 2026; general availability of its MCP Server and inclusion in Claude's Connectors Directory and ChatGPT's app directory; the launch of the Pendo Agent on the Google Marketplace; and new partnerships with Fin, Planview and Atlassian to provide product context to their agents. About Pendo Pendo's mission is to elevate the world's experience with software. Built on trillions of behavioral data points, Pendo's product intelligence platform helps companies understand how people and agents use their products and ensure every digital experience delivers real value. Pendo is headquartered in Raleigh, North Carolina, with 10 global offices. Learn more at pendo.com. SOURCE Pendo This is a paid placement. For further inquiries, please contact PR Newswire directly.