Rolls-Royce

Designs, manufactures, and services propulsion systems

People Services Operations Team Leader

HR Operations & CoordinationPosted on Nov 11

Full-timeBengaluru, Karnataka, IndiaNo salary listedIn-person

About the Job

Requirements

8-10 years of experience in human resources service delivery; APAC experience is preferred.
A bachelor's degree in human resources, business administration, commerce, or a related field.
Proficiency with HR systems such as Workday, SAP, and ServiceNow.
Knowledge of Microsoft Office or Google Workspace.
Experience delivering GBS HR service operations and strong analytical and problem-solving abilities.
Listening and communication skills to understand customer needs and respond appropriately.
Ability to work in a team environment.
Strong experience in service management and service excellence delivery.

Responsibilities

Ensure efficient delivery of transaction and operational processes in the GBS People Services function, focusing on service excellence, process compliance, team performance, and continuous improvement, and acting as a liaison between stakeholders and operations.
Own operational service delivery and performance for regional processes in scope of the People Services organization.
Manage key business relationships and stakeholder relationships in delivering core People Services.
Lead and direct service delivery teams to provide excellent customer service and maintain service quality, including the customer service and deliverables of outsourced vendors.
Ensure data accuracy, confidentiality, compliance with group policies and regional or country legislation and requirements, adherence to procedures, and risk management.
Work with process owners to manage change control and deploy changes into operational service.
Provide operational reports, metrics, and key performance indicators internally to drive team ownership and performance and to customers to demonstrate service performance and customer satisfaction.
Handle customer complaints, respond to escalations, and represent service delivery at local business or regional governance level as required.
Lead and manage end-to-end payroll processing for multiple countries, ensuring timely and accurate payment; monitor and validate payroll data, including bonuses, allowances, and statutory deductions.
Ensure payroll reports and reconciliations are complete and accurate, adhere to internal controls, and participate in audits and compliance reviews.
Supervise end-to-end administration of the Concur expense management system for employee reimbursements and expense compliance across the region.
Oversee and supervise the employee lifecycle across supported countries, including onboarding, data and document management, lifecycle changes such as transfers, promotions, and leaves, and offboarding through retirement, resignation, or termination.

Desired Qualifications

APAC experience in HR service delivery is preferred.

Job Description

Job Title: People Services Operations Team Leader, India

Job Family: Human Resources - APAC

Location: Bangalore

Why Rolls-Royce?

At Rolls-Royce, we take pride in driving innovation and excellence in everything we do. As we continue to transform our HR services, we are seeking passionate professionals who can help deliver best-in-class solutions for our global teams.

Job Purpose:

Support and lead of team in the GBS People Services function ensuring efficient delivery of transaction and operational processes. This role focuses on service excellence, process compliance, team performance, and continuous improvement while acting as a key liaison between stakeholders and operations team.

Key Accountabilities and Responsibilities:

Accountable for operational service delivery and performance for regional processes in scope of the People Services organisation.
Manage key business relationships and stakeholders in delivery of core People Services.
Lead and direct a team of service delivery Teams in providing excellent customer service and maintaining quality of service. This will also include customer service & deliverables of outsourced vendors.
Manage activities to ensure data accuracy, confidentiality, compliance and adherence to group policies, region/country legislation/requirements, procedures and management of risks.
Work closely with process owners to manage change control and deploy into operational service.
Provide operational reporting, metrics and KPI’s internally to the team to drive ownership and performance and to key customers to demonstrate service performance and customer satisfaction.
Handling customer complaints and ensuring proper customer service level as expected, responding to escalations. As required, representing service delivery at local business / regional governance level.
Lead and manage end-to-end payroll processing for multiple countries, ensuring timely and accurate payment. Monitor and validate payroll data, including bonuses, allowances, and statutory deductions.
Ensure completeness and accuracy of payroll reports, reconciliations. Ensure adherence to internal controls and participate in audits and compliance reviews.
Supervise end-to-end administration of the Concur expense management system for employee reimbursements and expense compliance across the region.
Oversee and supervise the full employee lifecycle from onboarding (hire), data and document management, Employee Life cycle changes (e.g., transfers, promotions, leaves), to offboarding (retirement/resignation/termination) across all supported countries.

Qualifications:

8-10 years’ experience of HR service delivery (APAC preferred)
Bachelor’s degree in human resources / business administration, Commerce or related field
Proficiency in HR systems like Workday, SAP, Service Now
Good Knowledge of MS Office/Google workspace
Experience and expertise of delivering GBS HR service operations, good analytical ability with effective problem-solving capability.
Effective listening and communication skills to enable you to fully understand the needs of the customer and respond appropriately.
Positive attitude and ability to work in a team environment
Strong Experience in Service Management and delivery of Service Excellence

At Rolls-Royce, we are committed to fostering a diverse and inclusive workplace where everyone can thrive and contribute to our legacy of excellence.

As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.

Job Category

Human Resources

Posting Date

11 Nov 2026; 00:11

About the Company

Rolls-Royce

Designs, manufactures, and services propulsion systems

Rolls-Royce Holdings plc designs, manufactures, and services complex power and propulsion systems for aerospace, marine, and industrial markets. Its offerings include aircraft engines, marine propulsion systems, and industrial gas turbines, paired with long-term maintenance, repair, and overhaul services under service agreements. The way its products work is by delivering integrated power and propulsion through high-performance engines and turbines, supported by ongoing maintenance to ensure reliability and efficiency. The company differentiates itself through deep engineering expertise across defense and civil sectors, an emphasis on integrated power systems, and a strong focus on long-term service contracts that provide recurring revenue and sustained performance. Its goal is to reduce environmental impact and improve operational efficiency for customers by advancing technology through research and development and delivering reliable, efficient power solutions.

Company size: 10,001+
Company stage: IPO
Headquarters: London, United Kingdom
Founded: 1904

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