Minor International

Hotel operator, restaurants, and lifestyle brands

Marine Hostess

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeDoha, QatarNo salary listedIn-person

About the Job

Requirements

High school graduate or diploma.
Excellent communication skills in English.
Customer-focused with attention to detail.

Responsibilities

Take part in activities delegated by the skipper and tasks delegated by the Marine Coordinator.
Participate in emergencies and drills, respond to emergencies according to assigned duties, and report unsafe activities to the skipper.
Provide personal guest service in accordance with hotel standards and procedures, building high-quality relationships from guests' arrival.
Greet guests warmly and assist arriving and departing guests.
Manage guest complaints professionally; escalate unresolved complaints and serious cases to a supervisor or manager.
Know hotel facilities, operating times, internal activities, and events, and keep updated on administrative, organizational, operational, and other changes.
Attend daily briefings with the front office team to review tasks and activities.
Maintain a positive working atmosphere and relationship with the team.
Report for duty punctually in uniform and name tag, maintain personal appearance standards, and follow the hotel department appearance standard.
Display updated safety and promotional videos or demonstrate safety instructions at the beginning of each trip if the video cannot be played.
Make the required announcements to guests at the beginning and end of each trip.
Coordinate with the team to ensure smooth guest transfer arrangements.
Complete required checklists and keep vessels clean and tidy; arrange flowers, water, dates, magazines, and other required amenities.
Participate in STCW courses or other external training required by local or company regulations.

Desired Qualifications

A hospitality background is preferred.

Job Location:

Banana Island Resort Doha By Anantara

Overview

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Reports to the skipper
Takes part in all activities delegated by the skipper.
Takes part in all tasks delegated by the Marine Coordinator.
Participates in all emergencies and drills.
Responds to all emergencies and act as per given duties.
Reports any unsafe activities to skipper.
Provide a personal service to all the guests fully aware and following the hotel standards and procedures by developing high quality relationship with guests from the moment they arrive.
Ensure that all guests are greeted and receive a warm welcome.
Manage any guests complain in a professional manner, if you resolving to the guests satisfaction make sure you handover it to your supervisor or your manager.
Ask for supervisor or manager help in serious case.
Be aware of all hotel facilities, operating timing, and to promote the internal activities and events.
Be updated with the latest administrative, organizational, operational or other changes and news.
To attend a daily briefing with the front office team to recapitulate the tasks and activities.
Maintain an atmosphere of high morale and a happy working relationship among the team.
To report for the duty punctually wearing the uniform and the name tag. Maintain a high standard of personal appearance and adhere to the hotel department appearance standard.
Meet and greets arrival and departure guests and provide necessary assistance.
Ensure the updated safety and promotional videos are displayed or if unable to play the video, demonstrate the safety instruction at the beginning of the trip.
Ensure all the guests has been informed by the announcement speech at the beginning and the end of each trip.
Coordinate with your team to ensure smooth transfer arrangements for guests
Perform the checklist as required. Ensure that vessels are clean and tidy, arrange flowers, water, dates, magazines and other amenities required.
Participate in STCW courses or any other external training required by local or company regulations.

Qualifications

Highschool Graduate or Diploma
Excellent communication skills in English Language
Customer focused and attention to detail
With Hospitality background is preferred

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About the Company

Minor International

Hotel operator, restaurants, and lifestyle brands

Minor International operates across hospitality, food and beverage, and lifestyle retail. Its three units—Minor Hotels, Minor Food, and Minor Lifestyle—own, manage, or distribute hotels, restaurants (e.g., Anantara, Avani, NH Hotels, The Pizza Company, Swensen’s, Dairy Queen), and lifestyle products, with a vertically integrated approach that includes franchising. The company differentiates itself through a global footprint of 540+ properties in 50+ countries, a mix of ownership and management, and recent European expansion via the NH Hotel Group consolidation. Its goal is to become one of Asia’s leading hospitality and lifestyle conglomerates by driving international growth and expanding its premium footprint across hotels, restaurants, and brands.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Bangkok, Thailand
Founded: 1978

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