Engagement Manager

The role

As a Engagement Manager at Chooose, you will partner with our enterprise customers in the aviation and energy sectors, enabling them to build and operate their SAF programs. In close collaboration with the Chooose Customer organization, you will own day-to-day relationships with our largest customers in your assigned region, supporting customers across their entire experience with the Chooose platform, from implementation to solution go-live and beyond. 

This is a remote role that must be based in Illinois, Texas, Massachusetts, New York, Pennsylvania, Maryland, or Florida 

Alt ID: Strategic Account Manager / Client Partner / Engagement Manager / Enterprise CSM / Strategic Account Lead

What you bring

• Bachelor's or Master's degree from an accredited institution, ideally in the hard sciences.
• Minimum of 4 years of demonstrated success in management consulting, SaaS implementation, enterprise project management, or similar.
• Experience in enterprise software organizations relating to carbon markets, fuel markets, or carbon accounting is a plus.
• Technical capability. You enjoy helping customers solve business and technical problems, and are comfortable with technical and highly configurable SaaS solutions. Previous experience with API integrations and enterprise-grade SaaS solutions is a plus.
• You listen carefully and authentically care about solving customer problems.
• Polished presentation skills and are comfortable discussing technical and commercial topics with external stakeholders.
• Self-directed problem solver who takes initiative
• Flexible with work hours for global customer support.
• You're willing to be flexible with your work hours to support your colleagues and accommodate our global customers.
• You’re open to frequent travel on short notice.
• You have superior verbal and written communication skills in English.
• Spanish is a plus.
• Must be based in Illinois, Texas, Massachusetts, New York, Pennsylvania, Maryland, or Florida

What you'll do

• Own total responsibility for a portfolio of key enterprise customers within the aviation, energy, and logistics sectors.
• Become the expert on the customer's SAF program. Thoroughly understand the customer’s program objectives, and guide how the customer leverages the Chooose platform to reach these objectives.
• Cultivate high-trust relationships with key stakeholders across our customer organizations (from Sustainability to Fuel Procurement) and function as the customer's trusted advisor.
• Drive customer success. Assess, clarify, and validate customer needs and new commercial expansion opportunities on an ongoing basis. Proactively qualify and champion these needs and opportunities internally, with an emphasis on gathering and delivering structured product feedback.
• Maintain a balanced approach and multiple perspectives. Enable commercial growth while considering Chooose's commitment to enabling long-term, high-integrity climate action.
• Manage complex software deployments. Supported by an assigned Technical Implementation Manager and other key resources, oversee the implementation of complex decarbonization programs including a range of climate solutions from Sustainable Aviation Fuel to carbon offsets and removals.
• Refine our playbook. Drive continuous improvement across Technical Implementation, Customer Operations, and Customer Success functions.
• Collaborate with multiple Chooose teams to execute the operational tasks needed to achieve program objectives on time and with high quality.
• Proactively and continually educate yourself on the carbon-related requirements and market trends impacting our customers and the sectors in which we operate.

The interview process

At Chooose, we prioritize transparency throughout our interview process.

• Phase 1 — Introductory conversations: discuss your experience and learn more about Chooose and the role in one or more remote sessions.
• Phase 2 — Practical exercise: you’ll receive a written brief in advance and present your work in a follow-up remote session.
• Phase 3 — Management conversations: one-on-ones with each member of our leadership team in-person.

The process takes 3–4 weeks. We’re committed to keeping to this timeline while ensuring we have enough time to get to know each other properly.