Korean-Speaking Customer Care Advisor - Beauty Industry

Description

Do you dream of a job that combines a passion for beauty with professional, world-class customer service? If you want to advise customers on top beauty products and grow within a team where every detail matters, you are the person we are looking for!

What we offer:

• Stable employment based on an employment contract.

• Fully remote work that supports a healthy work-life balance.

• Free weekends and fixed working hours (9:00 AM – 5:00 PM), so you always have time for yourself.

• A comprehensive benefits package, including a sports card, Medicover private healthcare, and access to the Worksmile platform.

• Professional onboarding training and support you can always count on.

• Daily work in an international environment full of engaging challenges.

• A friendly atmosphere in a team that inspires one another.

What does your day look like? 

In this role, you will become the expert and the voice of a renowned cosmetics brand, delivering personalized, top-tier customer support. Your mission will go beyond problem-solving—you will build genuine relationships through professional beauty consulting.

• Assisting customers via phone, live chat, email, and social media.

• Advising on the best skincare products tailored to individual skin needs.

• Creating personalized product recommendations and explaining cosmetic ingredients and their benefits.

• Maintaining high service standards and keeping documentation accurate according to established procedures.

What we are looking for:

• Fluency in Korean (min. C1 level).

• Communicative English (min. B2 level) for team collaboration.

• Strong computer skills, as all our work happens digitally.

• Active listening skills with clear, empathetic communication.

• Availability to work Monday to Friday, 9:00 AM – 5:00 PM.

• A positive attitude and eagerness to learn—even if you don't feel like an expert in every area yet, give yourself a chance and apply!

Remote work requirements: A stable wired internet connection (e.g., ADSL, fiber optic) with a minimum download speed of 5 Mbps and a minimum upload speed of 2 Mbps.

What life at Transcom looks like!

 At Transcom, we are endlessly committed to each other and to our clients. Every day, someone new begins their journey with us, turning their potential into future-ready skills. We value hard work, teamwork, and mutual support, driving positive, lasting change. That is simply who we are: we care for one another, cheer each other on from day one, and believe that with the right mindset, there are no limits to how far we can go.