EHR Software Configuration Manager - Hospital Billing

Additional Information About the Role

EHR Software Configuration Manager role open on Hospital Billing team.  Ideal candidate will be certified in HB with previous leadership experience at a large academic institution.

Must be located in the greater St. Louis area. 

Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.

BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

Preferred Qualifications

Role Purpose

The Manager, EHR Software Configuration is responsible for the overall configuration, support, and operations operations of Epic or Ancillary Clinical applications within their sphere of responsibility. Works closely with key stakeholders to oversees team activities by ensuring work is on track and adheres to defined timelines, budgets, identifying, escalating and resolving associated risks and ensuring overall design delivers the necessary solution that meets end user needs. They will provide product management, support and guidance through the Epic software development life cycle, including requirements gathering, analysis and design. This position manages a team of individuals. The Manager, EHR Software Configuration distinguishes themselves from other managers by possessing knowledge of and working with Epic specific software applications.

Responsibilities

Leads BJC Technology teams of operational professionals responsible for overseeing virtualized application and virtualized desktop systems availability, performance, and enhancements. Ensures application Reduced Signonn/SSO configurations are designed and supported appropriately to streamline clinical and operational IT workflows. Assembles BJC Technology project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review; and escalating functional, quality, timeline issues appropriately.

Develops BJC IT organizational policies, standards, and guidelines for software configuration design, deployment and refactoring.

Promotes a culture of quality throughout the organization and drives adoption of and adherence to testing policies and standards. Plans and leads testing activities for software applications. Leads activities to manage risks and opportunities associated with testing and change. Assembles test plans, testing scenarios, and performing quality testing reviews.

Champions high standards in user interaction with the organization’s systems, products and services including involvement of users in workflow/configuration evaluation activities. Works collaboratively with various constituency groups, team members, and leadership to iteratively review user experience. Leads team members to gather feedback surrounding the software configuration, review application configuration options with constituency groups, and act upon feedback provided by end-users.

Leads teams of operational professionals responsible for overseeing first line investigation and gathers information to enable incident resolution and allocate incidents. Ensures that team members priorities and diagnoses incidents to meet agreed upon SLAs. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents from operational leaders.

Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.

Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.

Minimum Requirements

Education

Bach Deg and/or Equivalent Exp

Experience

2-5 years

Supervisor Experience

< 2 years

Preferred Requirements

Education

Bachelor's Degree

Experience

5-10 years

Supervisor Experience

2-5 years

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer