Lab Support Specialist

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

The Lab Support Specialist supports the daily operation and improvement of a large, multi-vendor operational technology research lab in the Milwaukee area. The lab supports device research, integration development, product testing, proof-of-concept work, and customer demonstrations.

You will work across the physical infrastructure behind that work, including industrial devices, servers, storage, and lab networks. It also spans the virtual infrastructure, encompassing hypervisors, backups, software platforms, licensing, asset inventory, procurement, and supporting services. The support specialist will take ownership of routine lab operations and projects while working with senior staff, vendors, product teams, and internal IT when an issue requires deeper specialization or business approval. You will report to the Team Lead, Device & Integration Research, and work onsite in Milwaukee, WI.

Your Responsibilities:

• Install, configure, maintain, and troubleshoot industrial systems, servers, storage, virtualization platforms, backups, and network infrastructure.
• Administer Linux and Windows environments, including Active Directory, virtualization, backup/recovery, and user services.
• Configure and support networking technologies such as VLANs, routing, switching, DNS, DHCP, firewalls, VPNs, and virtual networks.
• Deploy and maintain engineering workstations, test environments, virtual appliances, and demonstration systems.
• Manage industrial devices, firmware updates, engineering software, and hardware/software compatibility.
• Procure, inventory, and maintain hardware, software, licenses, warranties, support agreements, and vendor relationships.
• Maintain accurate documentation, including asset records, network diagrams, procedures, and recovery plans.
• Support laboratory operations through equipment deployment, rack and infrastructure maintenance, shipping/receiving, and lifecycle management.
• Improve operational efficiency through automation, scripting, standardization, and process documentation.
• Be a technical resource for lab users while collaborating with IT, security, facilities, purchasing, and external vendors.

The Essentials - You Will Have:

• Bachelor's Degree or Equivalent Years of Relevant Work Experience.
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

The Preferred - You Might Also Have:

• Typically requires 2+ years of hands-on experience in systems, network, infrastructure, industrial automation, or lab support environments.
• Strong technical expertise in multiple areas, including Windows/Linux administration, virtualization, networking, backup and recovery, industrial automation, or lab operations.
• Experience with virtualization platforms (VMware, Hyper-V, Proxmox, or equivalent), Windows Server and Linux administration, and core networking technologies.
• Knowledge of industrial automation systems, including PLCs, HMIs, industrial networks, OT protocols, and engineering software platforms.
• Proven troubleshooting, documentation, asset management, and technical support skills.
• Experience with Active Directory, Group Policy, software deployment, licensing, vendor management, and inventory control.
• Proficiency with scripting, automation, APIs, and AI-assisted development tools, with a disciplined approach to testing, security, and change management.
• Familiarity with Jira, Confluence, Git, or similar collaboration tools.
• Experience supporting physical infrastructure, including servers, racks, cabling, power systems, UPSs, and low-voltage electrical components.

What We Offer:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

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We are an Equal Opportunity Employer including disability and veterans. 

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.