Tesla

Makes electric cars, robotaxis and grid batteries

Service Advisor

Service Advising & EstimatingConfirmed live in the last 24 hours

Full-timeWest Footscray, AustraliaNo salary listedIn-person

About the Job

Requirements

Ability to follow oral and written instructions with attention to detail.
Willingness to learn new and innovative automotive technologies.
Ability to establish and maintain cooperative working relationships with the public and other contacts.
Ability to perform detailed daily record keeping and reporting.
Ability to handle multiple priorities, organize workload, and meet deadlines in a team-based environment.
Proficiency with Dealer Management Systems, Outlook, and Microsoft Office.
A valid driver's license and an acceptable and safe driving record.
Two years of driving experience.

Responsibilities

Answer phone calls, emails, and drive-ins to address customer concerns with a high level of response and attention.
Return missed phone calls and emails within no more than five minutes.
Determine whether technical issues can be resolved over the phone and escalate them immediately to the Shop Foreman or Service Manager when necessary.
Accurately record issues and data in the Dealer Management System.
Conduct transactions in the system, walk customers through corrections, and provide summaries.
Communicate estimated completion times, provide regular updates, and follow through on each customer's vehicle.
Coordinate delivery or pickup times with each customer.
Follow up with customers regarding services provided and ensure they are satisfied with the work performed.

Desired Qualifications

Retail customer service experience is preferred.
Automotive retail experience is a bonus.

Category	Vehicle Service
Location	West Footscray, Victoria
Requisition ID	283330
Type	Full-time

Job Description

Tesla Motors is looking for a customer service professional to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

Job Responsibilities

Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
Return missed phone calls, email in no less than 5 minutes
Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
Accurately record issues and data into Dealer Management System. Attention to detail critical
Conduct Transactions w/ system; walk customer through correction and provide summary
Communicate estimated completion time, regular updates and follow through on each customer vehicle
Coordinate the delivery time or pick up with each customer
Follow up with Customer on services provided; ensure they are satisfied with the work performed

Job Requirements

Ability to follow oral and written instructions with attention to detail
Willingness to learn new and innovative automotive technologies
Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
Perform detailed daily record keeping and reporting
Effectively handle multiple priorities, organize workload, and meet deadlinesWork in a team-based environment and achieve common goal
Dealer Management System(s), Outlook, and MS Office
Retail customer service preferred, Automotive Retail experience a Bonus
Must have and maintain a valid driver’s license and an acceptable and safe driving record
Must have two years of driving experiencea’s discretion with no prior notice.

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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