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Ravenna

AI-powered Slack-based internal help desk

Senior Full Stack Engineer

Full-Stack EngineeringConfirmed live in the last 24 hours
Full-timeSeattle, WA, USARemote

About the Job

Requirements

  • At least five years of experience building production systems.
  • Experience building both frontend and backend systems, including modern web technologies such as React, NextJS, and TypeScript, and backend technologies such as Python and FastAPI.
  • Experience designing APIs, backend services, and data models for complex product functionality.
  • Experience with production monitoring, logging, debugging, reliability, diagnosing performance issues, and improving system efficiency.
  • Strong engineering fundamentals, including architecture, data modeling, testing, observability, and operational reliability.

Responsibilities

  • Architect and implement core platform functionality across frontend and backend systems, including APIs, backend services, and data models.
  • Build product features using NextJS, React, and TypeScript on the frontend and Python with FastAPI on the backend, taking features from idea through implementation, launch, and iteration based on user feedback.
  • Design and maintain backend services, focusing on reliability, performance, and maintainability.
  • Contribute to platform architecture and decisions about system design, infrastructure, and development practices.
  • Monitor and improve system performance; build systems that are observable, debuggable, and reliable in production.
  • Write clean, well-structured, well-tested code; participate in code reviews and contribute to engineering practices that maintain code quality.
  • Work with product and design to translate ideas into features, and take ownership of systems in production.

Desired Qualifications

  • Experience with NextJS, React, TypeScript, Python, FastAPI, TailwindCSS, and modern monorepo tooling is helpful.

About the Company

Ravenna

AI-powered Slack-based internal help desk

Ravenna is an AI-powered help desk platform designed for companies that support employees via Slack. It automates internal support tasks, enabling teams to respond faster and more accurately, and it integrates directly with Slack so employees can get help where they already communicate. The product learns from resolved requests to improve over time and provides actionable metrics to track team performance, helping reduce churn and speed up sales cycles. Ravenna also focuses on employee onboarding and offboarding, and includes expense management features that can flag personal purchases to keep finances in order. The service is offered on a subscription basis and is based in Seattle, WA.

Company size
51-200
Company stage
Early VC
Total funding
$15M
Headquarters
Seattle, WA
Founded
2024

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