End User Support Co-op

About the Role

We’re looking for a Co-op Student for End User Support to join our IT team on a 6-month Temp- Fulltime contract.

Location: GTA

Work Type: Hybrid (3-4 days in office)

In this role, you’ll be the first point of contact for internal employees, delivering high-quality technical support and an exceptional user experience. You’ll work closely with IT and engineering teams to resolve issues efficiently while meeting established service levels.

What You’ll Do

• Provide white-glove technical support to end users, both onsite and remotely
• Act as the primary point of contact for IT incidents, service requests, and user inquiries
• Install, configure, and support Windows and macOS laptops, mobile devices, and corporate IT applications
• Manage and prioritize support tickets to meet Service Level Agreements (SLAs)
• Document issues, resolutions, and updates in the service management system
• Collaborate with IT and engineering teams to resolve escalated issues
• Create and maintain support and procedural documentation
• Provide end-user guidance and training when required
• Support device lifecycle activities including onboarding and offboarding
• Follow IT security policies and best practices
• Deliver excellent customer service aligned with company values

What You Bring

• Diploma or degree in Computer Science, Information Technology, or equivalent experience
• Experience supporting Windows and macOS environments
• Strong understanding of computer hardware and mobile technologies
• Working knowledge of virtualization technologies
• Experience with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Familiarity with Zoom meetings and collaboration tools
• Basic understanding of Active Directory, Microsoft 365 Admin Center, and Okta
• Exposure to IT Service Management (ITSM) tools
• Strong communication and customer service skills
• Excellent organizational and problem-solving abilities
• Interest in AI & Emerging Technologies
• Interest or hands-on experience using AI-based assistants or productivity tools
• Basic understanding of how AI systems such as large language models work
• Curiosity about applying AI to improve IT support processes, documentation, automation, and user experience

Why Join Us...

You’ll work with a collaborative IT team, gain hands-on experience in a modern enterprise environment, and have the opportunity to contribute ideas that improve the end-user experience.

For a career where you can drive our business and shape your future, apply now.