Full-Time
Waiting Staff
Greene King
5,001-10,000 employees
Pub operator and brewer with brands
Compensation Overview
£12.71/hr
Fakenham, UK
In Person
 Food Service & Hospitality (1) |
|---|
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- Willingness to learn and expand skills.
- Sufficient spoken and written English to perform the role safely and understand allergen controls.
- Provide customers with a heartfelt and memorable experience each time they visit.
- Offer recommendations to customers behind the bar.
- Prepare and present drinks that meet specifications and customer expectations.
- Assist with greeting and serving food and looking after customers while they dine.
- Keep the bar safe, legal, and clean, and deal with issues as quickly and safely as possible.
- Attention to detail when pouring drinks.
- Passion for providing great service and ensuring every customer receives a warm welcome.
- A positive can-do attitude and ability to work as part of a team.
Greene King is a leading pub company and brewer with about 2,600 pubs, restaurants, and hotels across the UK. It operates managed pubs, tenanted and leased pubs, Hive Franchise pubs, and Destination Brands such as Hungry Horse, Chef & Brewer, Farmhouse Inns and Flaming Grill, plus ventures in hotels. It brews beers at the Westgate brewery in Bury St. Edmunds and the Belhaven Brewery in Dunbar, selling brands like Greene King IPA, Old Speckled Hen, Belhaven Best, Level Head and Flint Eye. Its goal is to pour happiness into lives by delivering enjoyable experiences and to be “The Nation’s Most Loved Pub Brand,” differentiating itself with an integrated model of brewing, pubs, and brand concepts.
Company Size
5,001-10,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Bury St Edmunds, United Kingdom
Founded
1799
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Simplify's Take
What believers are saying
- Revenue rose 3.6% to £2.539 billion in FY25, with profit up 9.8%.
- Pub Partners drew 1,449 applications in H1 2026, a record and 26% increase.
- Disposals fund reinvestment, while August 2026 app missions deepen loyalty and frequency.
What critics are saying
- February 2026 cuts target 100 head-office jobs, showing cost pressure is structural.
- Project Portico puts 65 pubs up for sale, diluting scale and distracting operators.
- If managed-pub economics worsen, Greene King’s core estate loses cash and strategic control.
What makes Greene King unique
- Greene King’s September 2025 app reached two million users by August 26, 2026.
- Cornerstone Pubs unifies value and carvery sites while preserving local pub identities.
- Andrew Plunkett joined in August 2026 to push data, AI, and personalization.
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Benefits
Parental Leave
Wellness Program
Mental Health Support
Employee Discounts
Training Programs
Company News
The Beer Tapestry opens across the road from British Museum. Greene King Brewery has unveiled 'The Beer Tapestry' at one of its London pubs as the original and historic Bayeux Tapestry opens in the London Museum across the road - offering culture lovers the chance to bypass the legendary museum queues and toast a pint to history instead. Displayed today and throughout September, 'The Beer Tapestry' is a stunning eight-metre long embroidered artwork created by the brewer to tell the story of beer in Britain, from conquest and cask ale to the people, pubs and breweries that have kept the nation refreshed for centuries. Illustrating the origins and enduring cultural importance of one of Britain's most iconic creations, beer, the tapestry hangs at the Museum Tavern on Great Russell Street, one of Greene King's most historic pubs. Located directly opposite the British Museum, the pub has been temporarily renamed 'The Beer Tapestry' for the duration of the exhibition. The Beer Tapestry offers a free alternative to the Bayeux Tapestry, with a distinctly pub-friendly twist; visitors can see the artwork from the comfort of a bar stool, pint in hand. To mark the occasion, Greene King Brewery has also crafted a limited-edition ale - 'The Beer Tapestry' - a dark copper cask beer available at the Museum Tavern from today. Speaking about the embroidered Beer Tapestry, Jack Palmer, Head Brewer at Greene King, said: "Beer has been a huge part of Greene King's story for more than 200 years, so creating our own tapestry felt like the perfect way to celebrate the brewing moments that helped shape Britain's beer culture. We couldn't resist the chance to bring a bit of fun to Great Russell Street while our neighbours prepare to welcome another rather famous tapestry across the road. Ours comes with a great pub atmosphere and a limited-edition legendary beer, centuries in the making." Greene King brewing historian and chair of the Brewing History Society, Susan Chisholm, also commented: "The Museum Tavern has been part of London life since the eighteenth century, first opening on this site in 1723 as The Dog & Duck before becoming the Museum Tavern in 1759, when the British Museum opened. That makes it the ideal home for Greene King's Beer Tapestry: a celebration not just of beer, but the brewers who have made it such a lasting part of British culture. Across eight scenes, the artwork weaves together national moments with Greene King Brewery's own heritage, from its early beginnings in Bury St Edmunds, where we still brew to this day, to the modern brewery we are building for the future." The Beer Tapestry begins in 1066 when the Bayeux Tapestry ends, as the victorious William celebrates his new kingdom with the welcome discovery that, although the crown has changed hands - the ale has not. The tapestry then moves on to the 15th century, when hoppy beers arrive from the Low Countries. Initially met with suspicion, they soon become a national favourite. Then, Henry VIII dissolves the monasteries, including one of the most powerful Benedictine monasteries in Medieval England in Bury St Edmunds - home of Greene King - bringing an abrupt end to centuries of monastic brewing. By the 1770s, the Royal Navy rules the seas, its sailors reputedly powered by eight pints of ale a day and a healthy disregard for the French. And, back in Bury St Edmunds, two brewing families become fierce rivals before burying the hatchet and joining forces to become the Greene King pub company and brewer that London TV know today. War brings a new generation of women into the Greene King Brewery, keeping the beer flowing while the men are away. Finally, horse-drawn carts give way to trucks, forklifts and modern machinery as brewing enters the 21st century - with Greene King preparing to open its new brewery in 2027. From conquest to cask, the country changes beyond recognition but its appetite for beer - and the Great British pub - remains reassuringly constant to this day. To see the Beer Tapestry, visit the Museum Tavern, renamed The Beer Tapestry, 49 Great Russell Street, London, WC1B 3BA, throughout September 2026
Greene King celebrates win at the European Loyalty Awards for its app based loyalty & reward programme. 2 hours ago Greene King, the UK's leading pub company and brewer, is celebrating after it won the award for Best Use of Gamification in a Loyalty Programme or Initiative at the European Loyalty Awards. The European Loyalty Awards recognise excellence and innovation in customer loyalty. Greene King was awarded the Best Use of Gamification in a Loyalty Programme category for its loyalty and reward programme within the Greene King App, which uses game-based experiences to enhance the customer experience, on 3 September. Since launching in September 2025, more than two million customers have now signed up for loyalty and rewards. Gamification features have been built into the Greene King App to encourage customers to visit more often, engage with the rewards programme and unlock additional value. Each feature was designed with a specific goal in mind. For example, Spin to Win provides a guaranteed reward when a customer first joins the rewards programme, while Pub Match turns purchases into a game experience with a built-in leaderboard and the chance to win prizes up to £50. Seasonal in-app events also add cultural relevance and help create ongoing engagement. Recent examples include a World Cup sweepstake, which offered customers the chance to win up to eight free drinks, as well as a sticker collection game designed to build regular customer interaction with the app between pub visits. Clair Preston-Beer, Chief Digital and Commercial Officer at Greene King said: "Since launching the Greene King App reward programme last year, its focus has been on creating an experience that offers genuine value to customers, while giving them more reasons to visit its pubs more often. Beer Guild is therefore delighted to receive this recognition from the European Loyalty Awards. "Gamification has become an important part of the customer experience, helping us make the rewards programme more interactive, fun and relevant for our customers." The Greene King App plays a leading role in the company's customer engagement strategy, enabling customers to easily discover nearby pubs and restaurants, book tables, order and pay, as well as access exclusive rewards and special offers. Notes to editors Greene King is the country's leading pub company and brewer trading c2,500 pubs, restaurants and hotels across England, Wales and Scotland. At Greene King Beer Guild is passionate about delivering its purpose to 'pour happiness into lives'. That's for its customers, its team, its pub partners, its suppliers and the communities in which Beer Guild live, operate and serve. Founded in 1799 with offices in Bury St. Edmunds, Suffolk and Burton on Trent in Staffordshire Beer Guild employ around 38,000 people across the group and operate three divisions including Managed Pubs, Pub Partners and Brewing & Brands. * Managed Pubs: Its Managed Pubs division brings together its best-known pub and restaurant brands nationwide, including Greene King pubs, Hungry Horse, Chef & Brewer, Farmhouse Inns and Flaming Grill. Beer Guild offer great service, quality and value for a wide range of eating and drinking occasions. Ventures includes Hickory's, Premium (Crafted Pubs & Metropolitan Pub Company) and Hotels, which operate independently of Greene King's managed pub brands. * Pub Partners: Pub Partners runs its tenanted and leased pubs business and Hive and Nest franchise pubs. These options combine entrepreneurial independence with practical support, enabling partners to run successful local businesses within a market-leading estate. Beer Guild has c.1,000 leased, tenanted and franchise pubs. * Brewing & Brands covers the brewing sides of the business. Quality ales are brewed at the Westgate brewery in Bury St Edmunds and the Belhaven Brewery in Dunbar. Its industry-leading portfolio includes Greene King IPA, Abbot Ale, Ice Breaker and Belhaven Best and its premium beers, Level Head and Hazy Day, brewed for the modern-day drinker.
Abbot Ale strikes gold as Greene King earns three International Beer Challenge medals. Greene King Brewery has been recognised at this year's International Beer Challenge, securing one gold and two bronze medals across its portfolio. The International Beer Challenge is one of the brewing industry's most respected competitions, recognising and promoting outstanding beers from around the world. Judged by an expert panel of brewers, buyers and industry professionals, the awards celebrate excellence across a wide range of internationally recognised beer styles. Almost 400 beers were tasted during the judging process, with Greene King's Abbot Ale securing gold in this year's awards. First brewed in 1951, Abbot Ale (5% ABV) is a traditional ale renowned for its rich fruit character, malty richness and superb hop balance. A favourite among ale drinkers, it remains one of the UK's best-loved premium ales and is available nationwide across retail and hospitality venues. Abbot Ale also secured a bronze medal at this year's World Beer Awards. Also recognised in the competition was Hazy Day Fruity IPA (4.3% ABV), which secured a bronze medal in its category. Hazy Day is a smooth, fruity IPA packed with orange, citrus and tropical notes. The name of the beer is inspired by a 16th-century tradition in Bury St Edmunds, where those convicted of minor crimes were sentenced to a day in the pillory. Completing the trio of award winners was Greene King IPA, which also received a bronze medal this year. Greene King IPA is a refreshing and easy-drinking 3.4% ABV ale with a balanced flavour profile and subtle hop character, making it a firm favourite among consumers. Matt Starbuck, Managing Director Brewing & Brands and Group Supply Chain at Greene King, said: "Beer Guild is incredibly proud to see its beers recognised at the International Beer Challenge, particularly with a gold medal for Abbot Ale - one of the most iconic beers in its portfolio. "These awards reflect the passion, expertise and dedication of our brewing teams, who work hard every day to create high-quality beers that appeal to a wide range of drinkers. From traditional ales such as Abbot Ale to newer innovations like Hazy Day Fruity IPA, we remain committed to brewing great beers that consumers can enjoy across a variety of styles and occasions." Notes to editors About Greene King Greene King is the country's leading pub company and brewer trading c2,500 pubs, restaurants and hotels across England, Wales and Scotland. At Greene King Beer Guild is passionate about delivering its purpose to 'pour happiness into lives'. That's for its customers, its team, its pub partners, its suppliers and the communities in which Beer Guild live, operate and serve. Founded in 1799 with offices in Bury St. Edmunds, Suffolk and Burton on Trent in Staffordshire Beer Guild employ around 38,000 people across the group and operate three divisions including Managed Pubs, Pub Partners and Brewing & Brands. * Managed Pubs: Its Managed Pubs division brings together its best-known pub and restaurant brands nationwide, including Greene King pubs, Hungry Horse, Chef & Brewer, Farmhouse Inns and Flaming Grill. Beer Guild offer great service, quality and value for a wide range of eating and drinking occasions. Ventures includes Hickory's, Premium (Crafted Pubs & Metropolitan Pub Company) and Hotels, which operate independently of Greene King's managed pub brands. * Pub Partners: Pub Partners runs its tenanted and leased pubs business and Hive and Nest franchise pubs. These options combine entrepreneurial independence with practical support, enabling partners to run successful local businesses within a market-leading estate. Beer Guild has c.1,000 leased, tenanted and franchise pubs. * Brewing & Brands covers the brewing sides of the business. Quality ales are brewed at the Westgate brewery in Bury St Edmunds and the Belhaven Brewery in Dunbar. Its industry-leading portfolio includes Greene King IPA, Abbot Ale, Ice Breaker and Belhaven Best and its premium beers, Level Head and Hazy Day, brewed for the modern-day drinker.
End of an era: IT veteran Peter Frost waves goodbye to Greene King and says hello to Primark. Peter Frost has announced his departure from Greene King, where he spent the past 22 years, and a new gig at Primark as Head of Service. He starts work at the value clothing and homeware retailer today. In a LinkedIn post, Frost, who was Head of said: "Well, that's it. 22 years and my final walk out of Greene King, a place that's given me so much. I started as a one year FTC in my twenties without a care in the world, and leave in my mid-forties as a leader of an amazing support team that achieved things beyond my expectations and married with two amazing boys." "There are so many people I could mention here who have shaped, guided and supported me, but also been those critical friends who are crucial for keeping you grounded and well rounded. You all know who you are, and thank you!" He added: "Now it's time for two weeks with the family to reflect, relax and recuperate, before I start the next adventure with Primark as Head of Service on 1st September. I can't wait for the next chapter and if it's half as good as the last one then I will be very happy." 2026 RTIH Innovation Awards The awards are now open for entries and celebrate global retail technology innovation in a fast moving omnichannel world. Its winners will be revealed at the 2026 RTIH Innovation Awards Ceremony, taking place at The HAC in Central London on Wednesday, 4th November. Its 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson. In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: "This is the awards' fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA's HQ in the West End." "But I'm conscious of the fact that, to quote the legend that is Taylor Swift, You're only as hot as your last hit, baby. So, this year we've moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records." He added: "This year's submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable." Congratulations to its winners, and a big thank you to its sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended its 2025 gathering.
Greene King loyalty programme reaches two million customers. August 26, 2026 Greene King has reached two million customers registered with its loyalty and rewards programme less than a year after launching its integrated app. The milestone marks the next stage in the pub company's loyalty strategy, with Greene King now introducing 'Missions', which will allow customers to complete set targets in order to unlock rewards. The Greene King app combines its loyalty programme with pub search, bookings, ordering and payment functionality alongside exclusive offers and rewards. During the football season, customers can also access a 10% matchday discount during selected Premier League and Championship fixtures shown across participating Greene King pubs. The app operates across Greene King's 1,600 managed pubs and is designed to reduce queuing while giving customers access to menus, booking options and personalised rewards from one platform. Greene King said summer sporting events and payday promotions have contributed to increased registrations and awareness of the programme. Clair Preston-Beer, Chief Commercial and Digital Officer at Greene King, said: "This is an exciting time as we see our customers continue to enjoy the benefits of our app, loyalty and rewards. "The summer of sport and pay day weekend offers have driven more sign-ups and more awareness, and customers are loving the rewards and offers which they can unlock. "Thanks to insight into customer behaviour, we have a greater understanding on how we can connect and reward their loyalty with our pubs and brands. "Having an integrated app allows customers to easily browse menus and book drinks, dining and sports, and this is a further evolution with options to drive loyalty through exclusive rewards and offers." Other features within the app include Pub Finder, allowing users to search for nearby Greene King venues and filter them according to features including beer gardens, children's play areas and dog-friendly facilities. New customers can also access Spin to Win, giving registered users the opportunity to win rewards including a main course, dessert or pint. Interactive games include Pub Match, which enables customers to compete on leaderboards for potential vouchers, with transactions providing additional opportunities to play. Score King allows customers to predict Premier League results and earn rewards for correct score predictions. The Order & Pay function enables customers to view menus and order directly from their table using saved card details, Apple Pay or Google Pay, alongside live waiting-time information. The introduction of Missions will further develop Greene King's use of the app to personalise rewards and encourage engagement across its pub estate. Associated Articles The Boot in Histon to Reopen Following £250,000 Refurbishment Provides wider Greene King sector context around investment in the customer experience, with Heartwood Collection upgrading an established community pub while introducing events and activities designed to encourage repeat visits and local engagement. Tynemouth Community Pub Reopens Following £168,877 Refurbishment Adds relevant pub customer experience context, with The Dolphin investing in its bar, lounge, dining and outdoor areas while maintaining regular entertainment, live sport and community activity to build customer engagement. Walkden Community Pub Reopens Following £170,000 Refurbishment Provides further pub engagement context, with the Vulcan Inn combining significant refurbishment investment with live sport, entertainment and community initiatives designed to strengthen its relationship with local customers.