Magic

On-demand virtual assistant services for businesses

Training Manager

Corporate & Technical TrainingConfirmed live in the last 24 hours

ContractTaguig, Metro Manila, Philippines$7 /hr

About the Job

Requirements

Proven experience building and delivering training programs in a customer-facing environment such as a call center, retail, hospitality, or similar setting.
Extensive experience leading live, interactive training sessions on camera, with strong presentation and public speaking skills.
Hands-on experience with artificial intelligence tools and modern knowledge management platforms.
Excellent written and verbal communication with a sharp ear for tone, empathy, and brand voice.
Strong organizational skills to manage curriculum development, scheduling, and performance metrics simultaneously.
A computer with at least 8 GB of RAM and an Intel i5 or AMD Ryzen 5 processor or higher.
Internet speed of at least 40 Mbps.
A headset with an extended noise-canceling microphone and a webcam.
A backup computer and internet connection.
A quiet, dedicated workspace at home.
A reliable internet connection.
An Intel Core i5 or similar or higher computer.

Responsibilities

Build and continuously improve onboarding and ongoing training covering product science, brand voice, software platforms, and soft skills.
Create interactive training materials and certification checkpoints that reflect the brand voice and operational standards.
Scale the curriculum as the team and product line grow.
Facilitate engaging, on-camera sessions to help remote new hires become confident from day one.
Coach agents with direct, constructive feedback delivered with care and encouragement.
Manage session scheduling and cohort logistics.
Translate complex product science and standard operating procedures into clear, memorable content agents can apply on the floor.
Create and maintain accurate, on-brand knowledge base cards.
Build and maintain a centralized knowledge management system.
Design and own the customer experience team's artificial intelligence training curriculum.
Train and refine internal artificial intelligence-driven knowledge management tools.
Keep up with new artificial intelligence tools and identify where they can improve how the team learns and works.
Measure new-hire ramp performance and training effectiveness, and adjust the curriculum based on real data.
Partner with customer experience leadership to identify team-wide skill gaps and build targeted refresher programs.
Embody and instill the organization's culture and values from a new hire's first day.

Desired Qualifications

Experience with customer relationship management systems, helpdesk platforms, e-commerce management platforms, and internal communication tools.
Experience building or maintaining a centralized knowledge management system.
Prior training experience at a supplement, wellness, or direct-to-consumer e-commerce brand, or at a global brand known for high-touch customer service.
Curriculum design and building interactive learning materials.
Live virtual facilitation and public speaking.
Comfort with generative artificial intelligence tools and knowledge management systems.
Using performance data to improve training.

About the Client

We are a fast-growing, premium health and wellness brand grounded in science, rigorous sourcing, and a commitment to helping people rebuild their health from the inside out. Our community expects excellence, clarity, and genuine care at every touchpoint. Our Customer Experience team is the voice of our brand: we don’t just resolve tickets, we protect trust, educate with clarity, and set the standard for what high-touch care should feel like.

Why does this role exist?

We’re hiring a Training Manager to build and lead the engine that turns new CX hires into confident, on-brand experts. As our team grows, we need one owner for onboarding, product science, brand voice, platform, and ongoing-skills training, including how we train people (and our internal AI tools) to work together. Your mission is to make learning something our agents look forward to every day, and to make sure every customer feels the same quality of care no matter who answers.

Curriculum Design & Scale

Build and continuously improve onboarding and ongoing training covering product science, brand voice, software platforms, and soft skills
Create interactive training materials and certification checkpoints that reflect our brand voice and operational standards
Scale the curriculum as the team and product line grow

Live Training Delivery

Facilitate high-energy, on-camera sessions that keep remote new hires engaged and confident from day one
Coach agents with direct, constructive feedback delivered with care and encouragement
Manage session scheduling and cohort logistics

Knowledge Management & Science Translation

Turn complex product science and SOPs into clear, memorable content agents can apply on the floor
Create and maintain knowledge base cards that stay accurate and on-brand
Build and maintain a centralized knowledge management system

AI Training Integration

Design and own the AI training curriculum for the CX team
Train and refine our internal AI-driven knowledge management tools
Keep up with new AI tools and identify where they can improve how the team learns and works

Performance, Skill Gaps & Culture

Measure new-hire ramp performance and training effectiveness, and adjust the curriculum based on real data
Partner with CX leadership to identify team-wide skill gaps and build targeted refresher programs
Embody and instill our culture and values from a new hire’s very first day

Required

Proven experience building and delivering training programs in a customer-facing environment (call center, retail, hospitality, or similar)
Extensive experience leading live, interactive training sessions on camera, with strong presentation and public speaking skills
Hands-on experience with AI tools and modern knowledge management platforms
Excellent written and verbal communication with a sharp ear for tone, empathy, and brand voice
Strong organizational skills to manage curriculum development, scheduling, and performance metrics at the same time

Your superpowers are...

Technical skills
- Curriculum design and building interactive learning materials
- Live virtual facilitation and public speaking
- Comfort with generative AI tools and knowledge management systems
- Using performance data to improve training
- Bonus: experience with CRMs, helpdesk platforms, e-commerce management platforms, and internal communication tools
- Bonus: experience building or maintaining a centralized KMS
- Bonus: prior training experience at a supplement, wellness, or DTC e-commerce brand, or at a global brand known for high-touch customer service
Soft skills and traits
- Front-of-room energy: you light up a room (virtual or otherwise), command attention on camera, and keep groups engaged
- A coaching mindset that pairs direct feedback with encouragement
- The ability to simplify complex science into clear, memorable lessons
- A genuine passion for health, wellness, and personal growth
- Warmth balanced with precision: people feel both cared for and confident around you

WFH Set-Up:

Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
Internet speed of at least 40MBPS
Headset with an extended mic that has noise cancellation and a webcam
Back-up computer and internet connection
Quiet, dedicated workspace at home

You should apply if...

You take true ownership: when an issue or project crosses your path, you take full responsibility for moving it forward.
You welcome feedback and see it as fuel for growth, not friction.
You hold a high bar for excellence and refuse to settle for “good enough.”
You drive momentum: you move fast, stay resilient, and help others rise with you.
You believe great training changes how people feel about their work, and you want to be the person who makes that happen.
You care about brand voice and customer trust, and you want to help build a team that protects both.

What to expect...

Work Setup:

Remote position
Must have a reliable internet connection and a quiet workspace
Required to provide own computer with Intel Core i5 or something similar or higher operating system

Working Hours:

40 hours per week
TBA

Compensation:

$7 per hour
No benefits package included

About the Company

Magic

On-demand virtual assistant services for businesses

Magic delivers on-demand virtual assistant services tailored to businesses. It operates on a subscription model where clients pay for the hours worked by virtual assistants, with 24/7 support and custom solutions designed to streamline operations and boost productivity. The service works by clients subscribing to a plan, assigning tasks to VAs who handle the workload within agreed hours, and incurring additional charges for specialized tasks or services. A referral program rewards clients with cash or service credits for successful introductions. Compared to competitors, Magic emphasizes continuous availability, customized task handling for different business needs, and a straightforward hourly-based pricing structure that scales from startups to large enterprises. The overarching goal is to help clients run operations more smoothly and efficiently while building long-term relationships through ongoing subscriptions and referrals.

Company size: 1,001-5,000
Company stage: Series A
Total funding: $39.1M
Headquarters: San Francisco, CA
Founded: 2015

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