T

The Wendy's Company

Global quick-service restaurant chain.

District Manager

Retail Store ManagementConfirmed live in the last 24 hours
Full-timeChicago, IL, USA$83k - $141k /yrIn-person

About the Job

Responsibilities

  • Manage the district’s daily operations to achieve sales, profit, customer satisfaction, and human resource management objectives while following company guidelines and ethical business practices.
  • Create a food-safety culture, ensure procedures follow company policies and health and sanitation regulations, take corrective action as appropriate, and comply with all Food Safety Audit program requirements.
  • Ensure proper staffing and scheduling to grow sales, drive digital ordering adoption in every restaurant, maximize sales goals versus the Annual Operating Plan and prior year, monitor and execute national and local marketing programs, develop local store marketing plans, and manage assigned store requirements for new product rollouts and procedures.
  • Conduct monthly business reviews to improve performance and set goals; use labor and food cost tools to troubleshoot outlier performance; control spending in controllable cost accounts versus the Annual Operating Plan; maximize profit goals versus the plan and prior year; review assigned store budgets; and monitor food and labor costs and profit-and-loss statements to implement corrective action.
  • Create a culture focused on serving high-quality food; plan and conduct store visits with all levels of store management to improve quality across all day parts and monitor food-quality opportunities identified through customer surveys.
  • Ensure staffing levels and diversity of the management workforce, monitor labor availability, maintain recruiting plans, and develop crew and management staffing plans to maintain management stability.
  • Ensure timely performance feedback, performance management, and performance reviews; ensure restaurants participate in the VOW survey and improvement planning; address turnover; and strengthen employee recognition, employment branding, hiring, onboarding, diversity, equity and inclusion, and training restaurant quality.
  • Develop General Managers and maximize their contributions and future promotability; provide store management training and development using established systems and practices; achieve certified training restaurant goals; use the General Manager Learning Inventory to improve Assistant General Manager and General Manager selection and development; and ensure General Managers, Assistant General Managers, and Shift Managers have active Individual Development Plans.
  • Protect the Wendy’s brand and assets through district compliance with company policies and procedures; evaluate store performance using company inspection forms; and coach and retrain managers as required.
  • Use the district manager’s management pattern, including MBR, RVA, and WDRV, to identify operational opportunities and drive continuous improvement; monitor customer feedback, identify opportunities in key drivers, satisfaction, and customer defection, and coach teams to improve speed of service.

About the Company

The Wendy's Company

Global quick-service restaurant chain.

Wendy's operates as a global fast-food restaurant chain that serves made-to-order items, including its signature square, fresh-beef hamburgers and a range of sides and desserts. Food is prepared after an order is placed using fresh ingredients, with a mix of company-owned and franchised locations totaling over 6,700 restaurants worldwide. The brand sets itself apart through its emphasis on quality ingredients and the core promise “Quality is our Recipe,” along with social initiatives like supporting the Dave Thomas Foundation for Adoption. Its goal is to become the world’s most thriving and beloved restaurant brand by delivering reliably good food, a consistent guest experience, and positive community impact.

Company size
10,001+
Company stage
IPO
Headquarters
Dublin, CA
Founded
1969

Recently Posted Jobs

Explore more opportunities at The Wendy's Company

See more jobs