Tesla

Makes electric cars, robotaxis and grid batteries

Delivery Advisor

Customer Education & TrainingConfirmed live in the last 24 hours

Full-timeTainan City, TaiwanNo salary listedIn-person

About the Job

Requirements

Excellent verbal skills.
A consistent record of customer service excellence.
Enthusiasm for changes in the personal transportation industry.
Ability to work cross-functionally with sales, service, logistics, and administrative teams.
Ability to work across multiple systems.
Strong organization and time management skills.
Willingness to work on a flexible schedule according to activity volume.
A valid driver's license and an acceptable, safe driving record are preferred.
A bachelor's degree or equivalent combination of education and experience.
Team management experience is a plus.

Responsibilities

Welcome customers and make their journey to vehicle ownership a delightful experience.
Regularly update the customer relationship management (CRM) system to ensure accurate and timely delivery information is available to management.
Prepare vehicles and host delivery appointments, including new-owner orientations tailored to each customer's needs and comfort level.
Support the Delivery Manager in delivery center operations, task completion, and ensuring superior customer service.
Contribute ideas to improve the delivery experience and back-end processes and procedures.
Demonstrate mastery of Tesla products and services, as well as local incentives for electric vehicle owners.
Keep up with industry trends and best practices.

Desired Qualifications

A valid driver's license and an acceptable, safe driving record.
Team management experience.

Category	Operations & Business Support
Location	台南市
Requisition ID	271739
Type	Full-time

Job Description

Position DescriptionThe Tesla Delivery team is committed to providing the best Ownership Experience possible to our customers. This position is a great opportunity to join a world class expanding technology company and have a direct impact on our delivery promise as customers take ownership of their new vehicles. The Delivery Experience role is the direct point of contact for new customers preparing to take ownership.Responsibilities • Welcome customers to the Tesla family by making their journey to ownership a delightful experience. • Regularly update the CRM system to ensure accurate and timely delivery information is available to management. • Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level. • Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service. • Contribute ideas toward improving the Tesla delivery experience, as well as back end processes and procedures. • Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners. • Keep up with industry trends and best practices.

Job Responsibilities

Requirements

• Excellent verbal skills.
• Consistent record of customer service excellence.
• Enthusiastic and passionate about the changes in the personal transportation industry.
• Ability to work cross-functionally with sales, service, logistics, and admin teams
• Ability to work across multiple systems
• Strong organization and time management skills.
• Willingness to work on a flexible schedule, according to activity volume.
• A valid driver’s license and an acceptable and safe driving record preferred.
• Bachelor's degree or equivalent combination of education and experience.
• Team management experience is plus

Job Requirements

Requirements

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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