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PriceLabs

Dynamic pricing software for vacation rentals

Graduate Programme

Customer SupportUpdated on Nov 13
Full-timeRemote in Philippines$520k

About the Job

Requirements

  • Demonstrate empathy, patience, curiosity, and a problem-solving mindset.
  • Have a strong analytical background; the product is math- and numbers-heavy.
  • Have solid verbal, written, presentation, and interpersonal communication skills.
  • Achieve a minimum Math score of 2.00 (equivalent to 85% or higher) in the 10th-grade or most recent Math exam.
  • Currently reside in the Philippines and have full work authorisation.

Responsibilities

  • Take ownership of customer issues and see them through to resolution.
  • Conduct product walkthroughs and provide resolutions to customer queries.
  • Research, diagnose, and troubleshoot customer issues and identify solutions.
  • Provide prompt and accurate feedback to customers.
  • Ensure proper recording and closure of all issues.
  • Answer questions over email, phone calls, and live video calls.
  • Find ways to go above and beyond to help customers.

About the Company

PriceLabs

Dynamic pricing software for vacation rentals

PriceLabs provides dynamic pricing software for vacation rentals and hotels. It analyzes future-demand data from nearby listings and hotels to identify high-demand dates and enables users to set event-based pricing for groups of listings or entire portfolios. The platform connects to over 40 PMS and channel managers (including Airbnb) for seamless integration and automatic nightly price updates. Pricing is subscription-based, covering access to pricing tools and support. It differentiates itself with competitive pricing, strong customer service, and customizable seasonality based on historical trends or user preferences to save manual work and optimize revenue.

Company size
201-500
Company stage
Growth Equity (Venture Capital)
Total funding
$30M
Headquarters
Chicago, IL
Founded
2014

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