Account Specialist 1

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

About This Opportunity

The Customer Success Specialist (also known as Account Specialist) will report to the Senior Manager of Key Accounts.  In this position, your focus will be to grow and maintain the prepaid business for InComm at assigned retailer(s) while driving and maximizing account productivity. You will be involved with a combination of marketing, account, and operations support of a major retail client.   This is an exciting client- facing opportunity to support the growth of a major retailer’s digital payment app.  As a Customer Success Specialist, you will play an important role in supporting the rollout of major initiatives along with supporting the sales team ensuring all daily account and customer related issues are actioned in a timely manner. This person will help the InComm account team support the prepaid category at the retailer with the goal of growing sales and profitability with a special focus on operational, marketing, and promotional initiatives.

Responsibilities

• Marketing and advertising support: 
• Plan, setup and manage promotional activity tracker and creative for all promotional assets 
• Support and participate and annual tradeshows
• Analyze and maintain a database of all promotions/shippers
• Facilitate internal invoicing process 
• Maintaining and monitoring project plans, project schedules, budgets, and expenditures
• Ensuring project deadlines are met. Determining project changes.
• Facilitate meetings where appropriate and distribute minutes to all project team members
• Execute internal and external processes
• Maintain key databases 
• Implement best practices and work on continual improvements in all processes and documentation
• Keep abreast of industry trends and changes, advise how these can be brought into the company’s offerings/practices through sales and marketing strategies
• Other tasks and responsibilities as assigned

Qualifications

• Bachelor's degree or equivalent work experience
• 3+ years of Account Management or Project Management experience
• Business strategy and process skills 
• Proven ability to create and implement strategic plans
• Proven ability to prioritize workload throughout multiple accounts
• Ability to project manage through planning and scheduling
• Demonstrated ability to manage multiple competing tasks and demands in a fast-paced work environment.
• Effective verbal and written communication at all levels.
• Ability to manage expectations and develop strong working relationships with customers both inside and outside the organization
• Positive attitude and an ability to work independently as well as collaboratively, self-prioritizing workload 
• Proficiency in all MS Office applications
• Excellent verbal and written communication skills, especially in Spanish and English

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program - Tier 2

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