Installation Operations Manager

Job Description

Position Summary

This position works closely with the Installation Manager to maintain organization, accountability, and efficiency across the installation team. The coordinator will help ensure installers have the supplies, hardware, uniforms, and resources they need. The goal of this role is to improve operational efficiency and consistency while allowing the Installation Manager to focus on team development, training, scheduling, and overall installation quality.

Key Responsibilities

1. Recruiting and Hiring Support

• Review resumes and identify potential installation team candidates.
• Assist with organizing the onboarding process for new team members.

2. Daily Installation Operations and Team Accountability

• Handle installer callouts and communicate staffing changes to the appropriate personnel.
• Monitor installer attendance, punctuality, professionalism, and compliance with company expectations.

3. Fleet, Uniforms, and Vehicle Appearance

• Monitor the cleanliness and overall appearance of company vans, both inside and outside.
• Ensure installers wear required company uniforms and maintain a professional appearance.
• Use the company GPS tracking system to monitor vehicle locations and activity.
• Report vehicle concerns and assist in scheduling repairs, maintenance, inspections, etc.

4. Inventory, Supplies, Tools, and Hardware

• Assist with ordering and stocking of installation supplies, materials, and hardware.
• Track tools and equipment to help ensure inventory is accounted for and available when needed.

5. Missing Parts and Job Support

• Coordinate Uber deliveries or other approved delivery arrangements when parts are missing or additional materials are required.

6. Installer Performance and Overtime Tracking

• Track installer performance numbers and maintain accurate records of team results.
• Monitor and document installer overtime (OT) hours.
• Compile performance information to help identify opportunities for improvement.

7. Installation Go-Back Tracking and Reduction

• Track installation go-backs and return visits resulting from incomplete work, installation errors, missing parts, or other job-related issues.
• Identify recurring patterns and follow up on corrective actions and help ensure recurring issues are addressed.
• Work with the Installation Manager and installation team to reduce preventable go-backs, improve first-time completion rates, and minimize unnecessary labor and travel costs.

8. Meetings and Communication

• Lead with installation manager in monthly installation team meetings.
• Attend monthly corporate installation meetings via Microsoft Teams.
• Participate in bimonthly one on one meetings with installers and yearly evaluation meetings.
• Participate in monthly manager meetings and all leadership training classes.
• Help ensure company procedures, expectations, and operational updates are communicated consistently to the installation team.

Qualifications

• Strong computer skills and the ability to learn and use company software, GPS tracking systems and Microsoft Office.
• Effective verbal and written communication skills.
• Strong follow-up skills and the ability to hold team members accountable professionally.
• Comfortable reviewing performance data, tracking numbers, and maintaining accurate records.
• Ability to work collaboratively with the Installation Manager, installers, and other departments.

Additional Information

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