Vice President of Access Services

Department/Unit:

Patient Access

Work Shift:

Day (United States of America)

Salary Range:

$0.00 - $0.00

The System Vice President of Access Services will oversee all Hospital Access Services Points, The Patient Engagement Center 4-Hospltal Affiliation of Albany Med Health System. The System Vice President, Access Services will lead change initiatives designed to transform and standardize the patient experience at all hospital patient access service locations and pre-service.. The System Vice President of Access Services will oversee every aspect of patient access, including the Patient Engagement Center, Access Throughput via digital front door and/or in person registration, and partnerships with key stakeholders across the enterprise to create and sustain programs enhancing access to care. This individual will work closely with key stakeholders and leaders to ensure optimal patient access strategies are developed, implemented, and sustained to support seamless patient service across the Albany Med Health System.

The Vice President is charged to lead access-focused initiatives that create and support exceptional access and service for patients and referring providers, faculty and employee satisfaction, technology advancement and optimization, and strong financial performance with superior efficiency and productivity. In this senior management position, the Vice President of Patient Access will employ exemplary leadership that helps to introduce new ways of thinking, supporting patients, while also sourcing and building data-driven solutions to support a culture of patient access.


Essential Duties and Responsibilities

• Oversee all Hospital Access Services Points, The Patient Engagement Center and the Revenue Cycle Operations Training Program for a 4-Facility Affiliation of Albany Med Health System. Future state may include Access Services of Clinic sites,with the exception of Urgent Care sites.
• Partners with organizational leadership to develop metrics to measure success of performance, and to confirm that effective processes are implemented to enhance patient experience while developing and environment that encourages leadership, ownership and accountability for optimizing performance.
• Champions efforts to support the highest levels of customer experience, access, and satisfaction, and collaborates with stakeholders to spearhead patient access initiatives.
• Develops and manages programs centered around patient access; Establishes and monitors performance metrics, creates solutions around operational efficiency and effectiveness.
• Influences others to build a solid platform for change via commitment, dedication, communication and creative problem solving.
• Drives the execution of technology solutions focused on expanding value, efficiency and transparency into performance around access. Collaborates with IT in the optimization of access-related tools and technology.
• Develops and fulfills a recruitment, selection and retention strategy for the organization as well as a performance management process that incorporates employee training and on-boarding, team member education and development, and opportunities for career growth through career ladders and cross training among and between the Albany Med Health System.
• Oversees procedures for registration and scheduling as needed with a focus on compliance with regulatory agencies via monitoring and updating procedures as required.
• Creates and implements strategic plan to standardize and optimize resources and technology across the Albany Med Health System that notes opportunities for process improvement, optimizing automation, ongoing education and training to enhance staff engagement and the patient experience.
• Maintains In-depth knowledge of the patient access industry and assures compliance with regulatory requirements such as Federal and Payer Guidelines.

Qualifications

• Business Administration Degree or 15 — 20 years' experience progressive leadershlp experience will be considered In lieu of degree - required
• Will have served In a complex environment such as an academic medical center or large Integrated health system in Access Services including Pre-Service, Financial Clearance, Patient Experience and Quality Assurance/Improvement.
• Proven change agent who understands systems engineering and the use of data analytics to drive operational, quality, and financial levers to positively affect results.
• Experienced in leading and Implementing innovative quality, safety, and performance Improvement Initiatives to achieve superior quality and favorable financial outcomes with high satisfaction levels for patients and staff.
• Demonstrated success in working collaboratively with physicians and other senior executives, both inside and outside an organization.
• Leadership that has exhibited a proactive, results-oriented stand towards achieving outcomes In complicated, changing, multifaceted environments.
• Fosters a culture of candor, trust, and respect to cultivate strong working relationships and engagement.
• Maintains an open, supportive culture and interpersonal collaboration, with ability to gain the trust and respect of staff, peers and organizational leaders.
• Unquestioned integrity and personal and professional values.
• "Hands-on" leader who has the ability and Interest to get Involved and do what is necessary to reach the objectives.
• Strong team player with the ability to work in an emerging multi-dimensional environment.
• Demonstrated large scale project management success.
• Superior oral and written communication skills, and can envision the future and help others understand, share, and support the vision.
• Strong commitment to service, quality, and the interest and ability to respond to the needs of all constituents.
• Highly mature and self-confident professional who can relate to people at all levels of the organization.
• Fiscally responsible, and yet realizes the need for change and can produce energy and leadership supporting the strategic direction of Albany Med Health System.
• Ability to build and lead a high-performance work team.
• CHAM - Certified Healthcare Access Manager - required

Equivalent combination of relevant education and experience may be substituted as appropriate.

Physical Demands

• Standing - Frequently
• Walking - Frequently
• Sitting - Frequently
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Reaching - Occasionally
• Handling - Rarely
• Feeling - Occasionally
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Constantly
• Eye/Hand/Foot Coordination - Frequently

Working Conditions

• Extreme cold - Rarely
• Extreme heat - Rarely
• Humidity - Rarely
• Wet - Rarely
• Noise - Rarely
• Hazards - Rarely
• Temperature Change - Rarely
• Atmospheric Conditions - Rarely
• Vibration - Rarely

Thank you for your interest in Albany Medical Center!

Albany Medical Center is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Thank you for your interest in Albany Med Health System!

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Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes.

Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.