Concentrix

Global BPO offering customer engagement services

Advisor 1 – Sales

Account ExecutiveConfirmed live in the last 24 hours

Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listedIn-person

About the Job

Requirements

At least 3–5 years of proven B2B sales experience, ideally in consultative SaaS or enterprise sales; tax software experience is not required.
A track record of handling objections and moving initial rejection into meaningful conversations.
Comfort with 40–50 outbound dials per day and the associated rejection.
A consultative approach that asks questions before pitching and personalizes the message.
CRM discipline, including stage tracking and forecasting.
Ability to take feedback on openers, timing, and voicemails and adjust.
Ideally, experience in Canada or demonstrated ability to learn new markets quickly.
English language proficiency is required.

Responsibilities

Make 40–50 outbound dials per day to inbound leads and existing pipeline.
Qualify leads by understanding accountant size, filing volume, current software, and pain points.
Conduct discovery calls to determine why prospects bought or did not buy and what is broken or could be improved.
Tailor ProTax positioning to each prospect's situation, such as a solo practice versus a 10-person firm.
Handle objections and move prospects from initial disinterest to relevant conversations.
Manage the pipeline by tracking deal stage, next-step commitment, and follow-up cadence.
Close by obtaining verbal commitments to a trial, demo, or trial-to-license conversation.
Manage qualified leads through discovery, positioning, and closing.
Meet activity, engagement, lead-to-opportunity conversion, opportunity closure, average deal size, and pipeline velocity metrics.

Job Title:

Advisor 1, Sales

Job Description

Consultative B2B software sales to Canadian tax professionals. The agent manages a pipeline of qualified leads and wins them through discovery, positioning, and closing. Success requires a balance of activity, engagement quality, and genuine problem-solving.

Day-to-Day Activities

40–50 outbound dials per day to inbound leads and existing pipeline
Lead qualification: understanding accountant size, filing volume, current software, pain points
Discovery calls: diagnosing why they bought/didn't buy, what's broken, what could be better
Pitch and positioning: tailoring ProTax value to their specific situation (solo practice vs. 10-person firm = different story)
Objection handling: moving past "not interested" to "let me show you something relevant"
Pipeline management: tracking deal stage, next-step commitment, follow-up cadence
Closing: getting a verbal commitment to trial, demo, or trial-to-license conversation

Tools: Salesforce, call lists, win-loss data, competitive positioning, pricing flexibility (if any).

Success Metrics

Activity: 40–50 meaningful dials per day (not just dials — dials that connect or leave professional voicemails)
Engagement rate: % of dials that convert to a meaningful conversation (benchmark: 20–25%+)
Lead-to-opportunity conversion: % of leads that move to an active pipeline stage
Opportunity closure rate: % of qualified opportunities that close within the quarter
Average deal size: revenue per close (indexed to tax-season vs. off-season)
Pipeline velocity: time from first touch to close

Candidate Profile

Given the above, the ideal candidate should have:

Proven B2B sales experience (3–5 years minimum) — not necessarily tax software, but consultative SaaS/enterprise experience

Objection-handling track record — evidence of moving past initial rejection to real conversations

Activity resilience — comfortable with 40–50 dials/day and the rejection that comes with it

Consultative mindset — asks questions before pitching, personalizes the message

Pipeline discipline — CRM hygiene, stage tracking, forecasting

Coachability — takes feedback on opener, timing, voicemail, and adjusts Geographic / market fit — ideally some Canada experience OR demonstrated ability to learn new markets fast

Location:

MYS Kuala Lumpur Nu Tower 2

Language Requirements:

English (Required)

Time Type:

Full time2026-08-18

About the Company

Concentrix

Global BPO offering customer engagement services

Concentrix provides global technology and BPO services, helping recognized brands grow and run operations more efficiently through end-to-end solutions that include customer engagement, digital transformation, and IT services. It leverages AI, APIs, and advanced analytics to tailor offerings and act as a seamless extension of each client, delivering consistent experiences across regions. Its differentiators are large-scale, technology-enabled capabilities, data-driven insights, and sector-specific expertise that enable integrated, customized solutions. The company aims to help clients achieve strategic goals by accelerating digital transformation and improving customer interactions with reliable, globally consistent service.

Company size: 10,001+
Company stage: IPO
Headquarters: Newark, CA
Founded: 1969

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