Front Desk Duty Manager

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Duty Manager, you will be responsible for overseeing the hotel’s daily operations, ensuring that all departments work together seamlessly to deliver outstanding guest service. Your leadership and problem-solving skills will be key in providing a positive guest experience and ensuring smooth hotel operations. As a Duty Manager, you’re not just overseeing hotel operations in the absence of the General Manager – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Previous experience in a hotel front office role. 
• Leadership experience is preferred.
• Strong English communication skills.
• Guest-focused mindset with a commitment to delivering exceptional service quality. 
• A team player with the flexibility to adapt to changing situations. 
• Ability to maintain a positive attitude and perform effectively under pressure.

Here’s what you’ll do during a typical day:

• Oversee and manage overall shift operations. 
• Supervise Front Desk and Guest Services operations. 
• Handle guest inquiries, requests, and complaints in a professional manner. 
• Provide VIP guest services and conduct regular property inspections. 
• Coordinate closely with other departments, including Housekeeping and Food & Beverage. 
• Provide direction, guidance, and support to team members. 
• Maintain and continuously improve service standards and guest satisfaction.