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Transcom

Outsourced AI-driven CX solutions provider

Customer Service Representative - French Market

Customer SupportPosted on Nov 11
Full-timePorto, PortugalIn-person

About the Job

Requirements

  • C1 or native written and spoken proficiency in French.
  • C1 or native written and spoken proficiency in English.
  • Availability to work full-time, five days per week, on a rotating schedule that includes weekends.
  • Strong verbal and written communication and interpersonal skills, including empathy and listening.
  • Ability to quickly absorb information, adapt, and respond to change.
  • A positive attitude and willingness to provide excellent customer experience.

Responsibilities

  • Assist customers via multiple channels in French and English.
  • Provide empathetic and efficient support, ensuring that customers feel heard and understood.
  • Collaborate with colleagues to ensure a consistent and seamless customer experience.

About the Company

Transcom

Outsourced AI-driven CX solutions provider

Transcom provides outsourced customer experience services worldwide, serving more than 200 fast-growing e-commerce, technology, and internet brands. Its offerings combine AI-driven tools with managed support to handle customer inquiries, automate interactions, and improve satisfaction across regions in EMEA, APAC, and the Americas. Unlike many competitors, Transcom emphasizes scale, global reach, and sustainability, aligning with frameworks like the UN Global Compact and the UN Sustainable Development Goals while working with market disruptors under long-term contracts. The company’s goal is to help clients boost customer loyalty and operating efficiency, driving business growth and positive social impact for ambitious brands.

Company size
10,001+
Company stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1995

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