Tesla

Makes electric cars, robotaxis and grid batteries

Advisor

Retail SalesConfirmed live in the last 24 hours

Full-timeCyberjaya, Selangor, MalaysiaNo salary listedIn-person

About the Job

Requirements

Customer service experience is required.
The candidate must be able to prioritize and manage multiple projects and meet business-critical deadlines.
The candidate must be able to understand and communicate business issues and technical concepts.
The candidate must have strong communication skills in the local language and English.
The candidate must demonstrate mastery of Tesla products and services, keep up with electric vehicle industry trends and local incentives, and be able to work evenings and weekends.
The candidate must hold and maintain a valid driver's license and a safe driving record.

Responsibilities

Engage walk-in guests promptly and personally, opening conversations and making them feel welcome.
Help drive business and maximize sales through customer service, product knowledge, merchandise presentation, and promotion.
Implement operational policies and procedures to meet customer needs and help achieve business goals.
Understand guests' backgrounds, reasons for visiting, and purchase intent and timelines to create robust customer profiles.
Educate guests, answer their questions, and provide tailored experiences based on their interests and agenda.
Demonstrate knowledge of Tesla products and services, as well as local incentives for electric vehicle owners.
Collect customer contact information and schedule test drives for individuals with purchase intent or potential to maintain a healthy sales pipeline.
Regularly update the customer relationship management system to ensure accurate and timely sales and delivery information is available to management.

Category	Sales & Customer Support
Location	Cyberjaya, Selangor
Requisition ID	256016
Type	Full-time

Job Description

<p>At Tesla, our Tesla Advisor/ Sales Advisor consistently deliver on an incredible educational, immersive, and exciting experience to all of our current and future customers. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by creating memorable experiences for our customers.</p><p>As a Tesla Advisor, you will support customers from the moment they walk into our showrooms to learn about Tesla.  We’ve created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying experience. </p>

Job Responsibilities

Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
Help drive business and maximize sales through customer service, product knowledge, merchandise presentation and promotion.
Implement all operational policies and procedures in order to satisfy the needs of the customer while helping Tesla achieve its goals.
Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile
Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda
Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners
Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential
Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management

Job Requirements

Customer service experience required
Positive, enthusiastic and passionate about the changes in the personal transportation industry
Self-starter who possesses exceptional time management skills and has great attention to detail.
Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines.
Passionate dedication and ethical approach to sales management and operations.
Ability to understand and convey business issues and technical concepts
Strong sense of team mentality and reliability
Strong communication skills in Local Language and English
Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
Ability to work evenings and weekends
MUST have and maintain a valid driver’s license and a safe driving record.

Tesla

Advisor

About the Job

Requirements

Responsibilities

Job Description

Job Responsibilities

Job Requirements

About the Company

Tesla

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