Lead ServiceNow Developer

Sunrise,FL - USA

Position Requirements

PRIMARY RESPONSIBILITIES

• Partner with business stakeholders, product owners, and technical teams to understand business needs, refine requirements and user stories, and translate them into robust, scalable ServiceNow solutions.
• Lead technical solution design and implementation for assigned workstreams, including design/code reviews, reusable development patterns, estimates, dependencies, and engineering coordination across developers.
• Provide hands-on technical leadership for complex ServiceNow development, including advanced JavaScript, Business Rules, Flow Designer, scoped applications, APIs, security, and data modeling.
• Design, build, and support secure, resilient enterprise integrations using REST/SOAP APIs, IntegrationHub, MID Server, authentication patterns, logging, monitoring, error handling, and other appropriate technologies.
• Evaluate integration requirements across connected technologies and determine the appropriate integration approach and where responsibilities should reside across ServiceNow, source/target systems, APIs, middleware, identity platforms, cloud services, and other enterprise technologies.
• Mentor developers and lead code/design reviews to promote maintainable, secure, upgrade-safe development, automated testing, documentation, and effective knowledge transfer.
• Own day-to-day technical platform health by identifying and coordinating remediation of technical debt, performance issues, recurring defects, security vulnerabilities, integration failures, and configuration issues.
• Lead technical assessment and remediation for upgrades, patches, HealthScan findings, recurring production incidents, and other platform stability concerns.
• Participate actively in Agile delivery, including refinement, estimation, planning, technical demonstrations, release readiness, and cross-team coordination.
• Partner closely with the Manager, Enterprise Applications on significant architecture and cross-platform design decisions, technical governance, platform health, technical risks, release readiness, and strategic initiatives, with opportunities to take on broader technical leadership and platform responsibilities over time.

REQUIRED QUALIFICATIONS

• 6+ years of progressive ServiceNow development experience, including advanced JavaScript, custom/scoped applications, configuration, and enterprise integrations.
• Demonstrated technical leadership in solution design, code/design reviews, developer mentoring, troubleshooting, and engineering delivery coordination.
• Strong ServiceNow development expertise, including Business Rules, Flow Designer, APIs, security, data modeling, and platform design judgment.
• Strong experience designing, securing, troubleshooting, and supporting enterprise integrations using REST/SOAP APIs and related integration technologies.
• Ability to work directly with business and technical stakeholders, refine requirements, explain technical tradeoffs, and translate business needs into effective solutions.
• Experience working within Agile/Scrum/Kanban methodologies and balancing hands-on delivery with technical oversight, platform health, and team coordination.

DESIRED/PREFERRED QUALIFICATIONS

• ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist (CIS) certifications.
• Experience with HRSD and enterprise HR integrations such as Workday, QGenda, DocuSign, or similar platforms.
• Experience across ServiceNow capabilities such as ITSM, ITOM, ITAM, HRSD, Employee Center, custom applications, and integrations.
• Broad understanding of enterprise technologies and integration patterns, including Microsoft Azure, Microsoft Entra ID, APIs, middleware, identity services, cloud technologies, and modern software engineering practices.

TOTAL REWARDS:

North American Partners in Anesthesia (NAPA) offers excellent salary, benefits and paid time off.

• Salary: $127,000 - $158,000 annually
• Generous benefits package, including:
  • Paid Time Off
  • Health, life, vision, dental, disability, and AD&D insurance
  • Flexible Spending Accounts/Health Savings Accounts
  • 401(k)
  • Leadership and professional development opportunities
    

The Lead ServiceNow Developer is a strategic, hands-on technical leader responsible for technical solution design, engineering delivery, platform health, and complex enterprise integrations. Reporting to the Manager, Enterprise Applications, this role partners with business and technical stakeholders to refine requirements and translate business needs into scalable ServiceNow solutions. The Lead mentors developers, drives high-quality engineering practices, and helps ensure the platform and its integrations remain secure, resilient, maintainable, and aligned with platform architecture, governance, and organizational priorities.

EEO Statement

North American Partners in Anesthesia is an equal opportunity employer.