Customer Service Agent

Job Description

We’re seeking individuals with vibrant personalities who love interacting with people. As a Ready Line or Return Agent, you’ll be a vital part of our team, acting as a Key Company Promoter and the face of our brand. Your energetic approach will create memorable customer experiences and ensure they receive top-notch service from start to finish.

As a Ready Line Agent, you will:

• Maintain a clean, organized, and presentable ready line area.

• Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up.

• Inspect vehicles for quality standards and promptly pull any that don’t meet requirements, sending them for servicing.

• Facilitate vehicle exchanges, swaps, or upgrades based on customer requests to ensure a smooth transition.

• Confirm that an adequately completed checkout slip accompanies each vehicle.

• Assist customers in locating their rental cars and assist with luggage when necessary.

• Support the efficient flow of vehicles by moving and parking cars within the facility as needed.

• Perform other duties as assigned to support business needs and objectives.

As a Return Agent, you will:

• Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor.

• Conduct thorough inspections of returning vehicles, checking for damage, recording mileage, and verifying fuel levels.

• Secure the vehicle keys from the customer and ensure all personal belongings and luggage are safely removed.

• Complete and submit the required paperwork to notify management of any mechanical damage or issues with the vehicle.

• Review the final rental contract with the customer, clearly explaining all charges and answering any questions they may have.

• Perform other duties as assigned to support business needs and objectives.

Requirements:

• Valid Driver's License

• Top-notch people skills

• Ability to troubleshoot with a smile

• Patience and understanding throughout the rental experience

• High School Diploma or equivalent

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. All members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team.  All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. 

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.  “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com