Global Head of Card Brand Compliance

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

The Global Head of Card Brand Compliance is a senior leadership role responsible for establishing and leading the global card brand compliance and technical network management framework for Merchant Payment Services. This role provides enterprise-wide leadership and accountability for the interpretation, assessment, governance, and execution of card network rules, operating regulations, technical mandates, compliance programs, and related requirements that support the organization’s ability to acquire, process, settle, and grow payment volume globally. The leader will directly oversee the North America card brand compliance and technical network management organization while establishing global standards, governance, priorities, metrics, and management routines that promote consistent execution across regions.

This leader will own the end-to-end network change lifecycle, including requirement intake, interpretation, impact assessment, accountable-owner assignment, implementation planning, readiness tracking, certification, evidence management, exception handling, and post-implementation validation. The role will ensure complex card brand and technical requirements are translated into clear business obligations, technology deliverables, controls, and time-bound implementation plans with appropriate ownership and executive visibility. This includes maintaining oversight of network requirements, technical dependencies, compliance obligations, implementation decisions, exceptions, waivers, residual risks, and remediation activities.

The Global Head of Card Brand Compliance will provide leadership over compliance monitoring, control design, testing coordination, root-cause analysis, issue management, and sustainable remediation of network-related findings and violations. The leader will partner extensively with Product, Technology, Operations, Risk, Compliance, Legal, Finance, Revenue, Sales, and regional leadership to resolve competing priorities, manage dependencies, and execute critical network commitments. The position will also work closely with European and regional teams to align methodologies, reporting, governance, escalation practices, and implementation expectations while appropriately addressing local regulatory, legal, market, and card scheme requirements.

Serving as a senior subject matter authority and escalation point, this role will represent the organization in significant interactions with Visa, Mastercard, American Express, Discover, debit networks, regional schemes, processors, technology partners, and other external stakeholders. The leader will provide executive management with clear visibility into mandate readiness, compliance exposure, implementation risk, potential financial or merchant impacts, technical dependencies, and remediation progress. The role will also advise product and commercial leaders on the compliance and technical feasibility of new products, partnerships, market expansion, acceptance models, and other strategic initiatives.

The Global Head of Card Brand Compliance will drive simplification, automation, data quality, and process consistency across network requirement management, traceability, workflow, reporting, documentation, and evidence management. This leader is expected to build and develop a strong global community of practice, strengthen enterprise expertise in card brand rules and technical standards, develop senior talent and succession depth, and foster a culture of accountability, technical excellence, collaboration, risk awareness, and continuous improvement. The position requires the ability to balance strategic enterprise leadership with disciplined oversight of critical execution details while ensuring material network risks and execution gaps are identified, escalated, and addressed through appropriate investment, risk acceptance, or executive decision-making processes.

Required Qualifications:

-Eight or more years of banking experience
-Three or more years of management experience
-BA/MBA in finance, business administration, or related field

Preferred Qualifications:

-Extensive leadership experience within merchant acquiring, card networks, payments, financial services, fintech, or another highly regulated industry, with responsibility for complex enterprise-wide programs, technical capabilities, or compliance functions.

- Deep knowledge of card brand rules, merchant acquiring requirements, network operating regulations, technical mandates, authorization, clearing, settlement, data integrity, certification, and compliance program execution.

-Experience interpreting and implementing requirements associated with major payment networks such as Visa, Mastercard, American Express, Discover, debit networks, and regional card schemes.

- Demonstrated experience translating complex network, regulatory, and technical requirements into actionable business requirements, technology deliverables, controls, governance processes, implementation plans, and executive decisions.

-Proven leadership of multidisciplinary and geographically dispersed teams, with the ability to influence senior stakeholders across Product, Technology, Operations, Risk, Compliance, Legal, Finance, Revenue, Sales, and regional organizations.

-Strong knowledge of risk management, control design, compliance monitoring, issue management, remediation, audit readiness, and evidence/documentation standards within a regulated environment.

-Experience managing senior-level external relationships, negotiations, implementation issues, and escalations involving card networks, processors, technology partners, or other payment ecosystem participants.

-Demonstrated ability to manage significant compliance issues, network findings, technical implementation delays, remediation programs, and other high-risk or time-sensitive matters.

-Strong analytical and strategic decision-making capabilities with experience assessing enterprise impact, competing priorities, technical dependencies, financial exposure, and residual risk.

-Exceptional executive communication, presentation, and influencing skills with the ability to communicate complex technical and compliance matters clearly to senior and executive leadership.

-Demonstrated success building and leading high-performing teams, developing senior talent, strengthening succession pipelines, and establishing clear performance and accountability expectations.

-Experience operating in a highly matrixed, global organization, balancing enterprise consistency with regional regulatory, legal, market, and payment scheme requirements.

-Demonstrated ability to drive process improvement, automation, data quality, governance, and operational discipline across complex compliance or technical functions.

-Strong executive presence, sound judgment, and organizational awareness with the ability to represent the organization credibly with senior internal and external stakeholders.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $143,905.00 - $169,300.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.