Aisles Online Manager
Hy-Vee
Aisles Online Manager
Hy-Vee
Retail grocery, pharmacy, fuel, online ordering
Additional Considerations (if any):
Must be 18+-
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Aisles Online Manager
Department: Aisles Online
FLSA: Hourly
Revision Date: 07/2026
About Hy-Vee
At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.
The Role and Why It's Important
At Hy-Vee, our Aisles Online program is one of the most important ways we make our customers' lives easier, and the Aisles Online Manager is the person who makes it run. In this role, you'll oversee the planning, staffing, and day-to-day operations of the store's online shopping fulfillment process, ensuring every order is picked, packed, and delivered on time and to the highest standard. You'll lead and develop your team, resolve customer service issues, and continuously look for ways to improve the experience.
If you're a strong organizer, a natural leader, and passionate about delivering a seamless customer experience, we'd love to have you on board.
What You'll Do
No two shifts are exactly the same, but here's what you can expect:
Deliver outstanding customer service by greeting customers warmly, addressing their needs, and taking any steps necessary to resolve customer service issues
Oversee the order fulfillment process from start to finish, continually monitoring incoming online orders to ensure prompt, on-time fulfillment
Recruit, train, schedule, and develop department employees to maintain a high-performing, customer-focused team
Provide ongoing education to employees regarding new policies, procedures, and best practices
Ensure all food safety guidelines are followed and products are kept at proper temperature throughout the fulfillment process
Instruct, assign, and review the work of others; coordinate activities and address employee concerns as needed
Have authority to recommend employee discipline
Answer phones and emails promptly and provide friendly, helpful service to customers
Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
Pitch in with other tasks or special projects as they come up
Your Skills
To be successful in this role, you'll need to be able to:
Bring commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer and team experience
Lead, motivate, and develop a team in a fast-paced, deadline-driven environment
Communicate clearly and professionally with customers, team members, and vendors through verbal and written correspondence
Identify problems and develop practical, timely solutions
Navigate computer systems confidently, including word processing, spreadsheet, email applications, and job-specific programs
Stay highly organized and manage multiple priorities and projects simultaneously
Handle confidential information including sales reports, pricing, profit and loss data, and operational information with discretion
Reporting Relationships
Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, Health Wellness Home
Direct Reports: Department Employees
Education and Experience
High school diploma or equivalent preferred
Strong computer and internet skills required
Physical Requirements
Frequently stand and walk throughout a shift in sales, food service, or delivery areas
Where applicable to the role: ability to safely use sharp knives and blades for food preparation
Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties
Working Environment
This is a fast-moving role with constant pressure to meet deadlines and manage multiple projects throughout your shift. You'll work primarily in a retail store setting and may be exposed to dust, noise, temperature extremes, moving equipment hazards, and electrical equipment. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.
Hy-Vee operates a chain of supermarkets and convenience stores in the Midwest, offering groceries, bakery items, flowers, catering, gift cards, pharmacy services, and health advice from dietitians. It blends in-store shopping with online options, letting customers browse weekly ads, shop groceries online, and use services like drive-up donut pickups and meal-prep solutions. Revenue comes from in-store sales, online orders, pharmacy services, and fuel sold at Hy-Vee Gas and Fast & Fresh locations, with promotions and a Fuel Saver program to reward frequent purchases. The company differentiates itself through its multi-channel model, integrated services (groceries, health, catering, fuel), and community-focused initiatives that build loyalty. Hy-Vee aims to be a convenient, one-stop shop that meets everyday needs while supporting customers with health services, value pricing, and community involvement.
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