Customer Service Specialist

September 2026 company update. Happy September! Here's what happened at Opulo last month: Lead times. Its production team has been hard at work, reducing its lead times for LumenPnPs and feeders down to 3 weeks. The official lead time on each product's page is the most accurate metric for when your hardware will ship. While Opulo is working hard to ship products early, Opulo suggest relying on the information posted on its website to play it safe. Photon v1.0.6. Opulo recently released a major update on Photon, the firmware that runs on its feeders. This update comes with a tremendous improvement in precision and a few great bug fixes. This firmware is compatible with every 8mm and 12mm feeder ever sold, so Opulo encourage all customers to give the update a try. You'll particularly see improvements with 0402 parts and tape with 2mm feed pitches. As always, please feel free to send Opulo your thoughts on the latest firmware update at support.opulo.io. Warranty. Opulo does its best to keep customers' products running regardless of when they purchased them (Opulo still ship replacement parts to customers who bought v2 of the LumenPnp in 2022!). Opulo is in the business of helping people build their products. Shipping free replacement parts is not only inexpensive, it's also 100% in service of its overall mission. When Opulo started Opulo, its products had a warranty of 3 months. Opulo recently decided to update its warranty policy to better reflect what Opulo actually do. Opulo now have a 1- year warranty across the board for all of its products. In general, if you have an issue with one of its products, reach out to Opulo. Its team will do everything Opulo can to keep your machine up and running for as long as Opulo can. Paste extruder. Its intern, Jerome, has completed the EVT unit of its paste extruder. After finishing validation, Opulo has moved into sourcing, documentation, and finalizing software. Opulo wanted to make a toolhead that prioritizes easy integration with the LumenPnp. The hardware solution Opulo has developed has two parts. The first part of the paste extruder is the toolhead itself, which has an auger system, drive motor, and a mount for the paste tube. This whole device mounts onto the LumenPnP toolhead, just like its existing paste extruder. The other half of its system is a new cover for your control box. The cover has a pump and valve in a different pneumatic configuration specifically meant for applying pressure to the paste to ensure even dispensing. After you replace the cover, just swap the blue tubing over to the new port, and you're ready to go. Not only does its new paste extruder allow you to paste 0402 pads without a stencil, it also supports TSSOP, large pads, and even tiny pitch parts such as QFPs. The Paste Utility now will analyze your Gerber files, and decide how best to apply paste to the pad. It takes pad size, adjacent pad pitch, and dot size all into consideration. This means tight pitch pins get alternating dots - reducing the chance of solder bridges - and large pads get an array of dots, ensuring even paste coverage. Job postings. Opulo is growing quickly and Opulo is adding more people to its team. You can check out its careers page for all the details of the jobs Opulo has available. If you or someone you know would be a good fit for any of these roles, please apply! Opulo is currently hiring for: * Assembly Technician * Helping Opulo assemble LumenPnPs, feeders, and accessories in its Pittsburgh office. * Customer Service Specialist * Responding to customer inquiries, managing quotes, helping customers get up and running * Integration Engineer * Full stack engineer comfortable with mechanical CAD, PCB design, software, and firmware. High agency, fast execution. Working on new projects. Reach out. If you have any feedback, questions, or comments about this update, please don't hesitate to reach out to Opulo at support.opulo.io. That's all for now. Opulo'll be back next month with another update!

Opulo expands to 13,200 SF manufacturing facility in historic Pittsburgh building. FOR IMMEDIATE RELEASE Pittsburgh, PA, Mar. 27, 2026 - Opulo, maker of the LumenPnP desktop pick-and-place machine, today announced its relocation to the penthouse suite of the historic Forbes Pride Building in Pittsburgh's Uptown neighborhood. The move expands the company's operations nearly fourfold, increasing production capacity to meet growing demand for desktop SMT assembly equipment. "We couldn't be more excited to move into the Forbes Pride building," said Stephen Hawes, CEO of Opulo. "It will give us the space we need to grow production capacity, expand our engineering department, and finally be able to keep up with demand." The new 13,200-square-foot facility will house machine assembly, quality control testing, prototyping, and office space. The expansion includes a full loading dock and enables Opulo to produce at a surplus for the first time, positioning the company to explore global warehousing and new distribution channels. The Forbes Pride Building is located directly on Pittsburgh's Bus Rapid Transit line and within the Keystone Innovation Zone, providing convenient access for Opulo's growing team and qualifying the company for state tax benefits. About Opulo Opulo builds the machines that help people build their products, from prototype to production. The company designs, manufactures, and distributes the LumenPnP desktop pick-and-place machine, the most accurate and reliable machine in its class. Opulo also develops a series of accessories, including automatic feeders that enable fully automated assembly. To learn more, visit www.opulo.io. Opulo Media Contact For all press and media inquiries, please email [email protected]. The Opulo media kit can be found here.