Cloud Customer Success Representative

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: 

About Us:

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

We are hiring a Cloud Customer Success Representative to support our German Partners. They will have her/his mind focused on customer experience to propel recurring revenue generation, retention, and securing some of our most strategic vendor lines.  The successful candidate is a committed self-starter who loves helping partners optimize and accelerate their path to success.  

This position will be in the Barcelona.

Ingram Micro is a fast-paced business with an entrepreneurial mentality within the foundation of a Fortune 100 company, and we’re inviting someone to make an impact who is ready to deliver and collaborate in the development of strategic customers in the region within a stellar customer success team. This role reports to the Manager of European Customer Success CoE. 
 
 

Key responsibilities:

• Ensure partners receive best customer experience possible. 
• Act as the Ingram Micro Cloud initial point of contact accounts in an aligned territory 
• Ensure partners are regularly engaged, updated, upskilled on new Ingram vendors and offerings to encourage a ‘never lose a subscription’ approach.  
• Contribute to the development of the hub, service desk processes and procedures, to provide timely onboarding, resolution on issues and customer success. 
• Support partners awareness of customer success methodologies so they can drive a customer success strategy within their own business   
• With proactive engagement, serve as the Voice of the Partner by soliciting and presenting business feedback to sales, vendor management and finance teams.  
• Collaborate and share best practices amongst team members to continuously improve customer experience, increase revenue, customer retention and growth. 
• KPI’s for the role are ongoing partner NRR within the aligned territory. 
• Contribute to and lead the delivery of platform adoption with our clients as part of the value proposition

What you'll bring
 

• Must have excellent verbal and written communication skills, as well as excellent analytical and problem-solving skills.
• Sales skills with customer focus oriented
• Minimum of 1-2 years’ experience in sales, account management, consulting or customer success.
• Bachelor’s degree or relevant additional experience in related field.
• Ability to balance attention to detail with expeditious execution and a passion for driving exceptional customer experience.
• Previous experience troubleshooting and ability to work through ambiguity and thrive in a rapidly changing business environment.
• A quick learner, who can think on their feet with experience working in a fast paced, dynamic, ever-changing environment. 
• Ability to enlist the support of others and gain commitments to actions and timelines.
• A self-starter, high-achiever who works extremely well with others in a team-oriented environment.
• Competitive, ethical, refuse-to-lose attitude, strong work ethic, team building and influencing skills.

•   Previous experience working on SaaS, IaaS or general Cloud technology is a plus.

• Must be energetic, bold, and ambitious to execute on Ingram Micro Cloud strategic objectives.
• Excellent written English and native in German

#LI-MBS