Vivrelle

Membership-based luxury accessory rental service.

Showroom Associate

Retail SalesConfirmed live in the last 24 hours

Full-timeNew York, NY, USA$55k - $58k /yrIn-person

About the Job

Requirements

A bachelor's degree or equivalent relevant experience is strongly preferred.
Have 0–2 years of experience in retail, hospitality, customer service, or a related field; luxury or fashion experience is a plus.
Have strong interpersonal and communication skills and a warm, professional demeanor.
Be highly organized and detail-oriented with strong follow-through.
Be able to thrive in a fast-paced, dynamic, and changing environment.
Have an interest in designer handbags, accessories, or luxury fashion.
Be comfortable using basic software, email, and communication tools.
Be positive, proactive, eager to learn, and willing to assist wherever needed.

Responsibilities

Greet and assist members during showroom appointments, providing a friendly, premium in-person experience.
Maintain showroom organization and cleanliness to create an inviting luxury environment.
Prepare beverages and amenities for members.
Conduct regular product and showroom checks to ensure items are properly displayed and in excellent condition.
Process member orders, swaps, and returns accurately and efficiently.
Support product cleaning and basic quality-control checks before items are handed to members.
Communicate with members via email or messaging platforms to provide order updates, appointment confirmations, and basic support.
Assist with preparing for virtual and in-person appointments, ensuring products are staged and ready.
Provide basic product and brand knowledge to help members make informed selections; training is provided.
Collaborate with showroom and operations teams to maintain a smooth daily workflow.

Salary Range: 55000 to 58000 (Currency: USD) (Pay period: per-year-salary)

Vivrelle is seeking a friendly, detail-oriented, and customer-focused Showroom Associate to support our luxury member experience. In this role, you will serve as a key point of contact for members during their showroom visits, ensuring they receive exceptional service in a premium and welcoming environment. You’ll assist with showroom upkeep, product handling, member appointments, and day-to-day operational tasks across order processing and returns.

This is an excellent opportunity for someone early in their retail or customer experience career who is passionate about fashion, enjoys interacting with customers, and thrives in a dynamic and fast-paced environment.

Day to day responsibilities:

Greet and assist members during showroom appointments, providing a friendly and premium in-person experience.

Maintain showroom organization and cleanliness to create an inviting and luxury environment.

Prepare beverages and amenities for members to ensure a comfortable visit.

Conduct regular product and showroom checks to ensure items are properly displayed and in excellent condition.

Assist with processing member orders, swaps, and returns accurately and efficiently.

Support product cleaning and basic quality control checks before items are handed to members.

Communicate with members via email and/or messaging platforms to provide order updates, appointment confirmations, and basic support.

Assist with preparing for virtual and in-person appointments, ensuring products are staged and ready.

Provide basic product and brand knowledge to help members make informed selections (training provided).

Collaborate with showroom and operations teams to maintain smooth daily workflow.

Skills & Qualifications

Bachelor’s degree or equivalent relevant experience strongly preferred.

0–2 years of experience in retail, hospitality, customer service, or a related field (luxury or fashion experience a plus).

Exceptional interpersonal and communication skills with a warm and professional demeanor.

Highly organized and detail-oriented with strong follow-through.

Ability to thrive in a fast-paced, dynamic, and ever-changing environment.

Interest in designer handbags, accessories, or luxury fashion

Tech-savvy and comfortable using basic software, email, and communication tools.

Positive, proactive, and eager to learn — willing to jump in wherever needed.

Vivrelle is an equal opportunity employer. We are committed to creating an inclusive and welcoming environment for every person who walks through our doors. All employment is decided on the basis of qualifications, merit, and business need. Vivrelle celebrates and embraces diversity.

About the Company

Vivrelle

Membership-based luxury accessory rental service.

Vivrelle runs a membership-based luxury fashion rental service focused on handbags and jewelry. Customers pay monthly subscriptions across four tiers to borrow items from an extensive collection, keep items as long as they want, swap pieces, or buy items they love. The company also provides unlimited stylist appointments and partners with brands to offer exclusive access and deals. This model creates recurring revenue from subscriptions and can generate extra income from item purchases. Unlike typical rental services, Vivrelle emphasizes personalized styling support and brand collaborations to enhance value. Its goal is to make designer accessories more accessible, sustainable, and affordable while growing in the luxury rental market.

Company size: 51-200
Company stage: Series C
Total funding: $131M
Headquarters: New York City, New York
Founded: 2018

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