Merlin Entertainments

Manages branded visitor attractions and parks

Training and Planning Manager

Corporate & Technical TrainingPosted on Nov 12

Full-timeChertsey, UK£32k - £38k

About the Job

Requirements

Experience driving key performance indicators.
Experience developing technical competency frameworks.
A good understanding of reviewing safety procedures within an engineering department and compliance with ADIPS, HSG175, and Group policy HS001.

Responsibilities

Create, develop, and deliver mandatory and non-mandatory training programmes for Technical Services personnel, ensuring training and development are completed within agreed timeframes and required competence levels are achieved, recorded, and sustained.
Drive training-compliance standards within specified timescales and develop recovery plans for overdue training.
Deliver ride-specific competence training in line with business priorities, overseeing training and performance progression in accordance with the Safety Competency Policy Ride Engineering HS(P)014.
Manage engineer training content and assessment criteria for all eight modules for each assigned ride device.
Ensure compliance and suitable training are delivered and planned for all Technical Services departments.
Oversee the Engineering Apprenticeship Scheme in accordance with Engineering Apprentices GE(G)002, maintaining a working relationship with the Engineering Academy and college.
Arrange ad hoc on-site or remote ride-manufacturer training.
Line-manage the Technical Trainer to deliver training that develops operational resilience.
Line-manage Apprentices, including regular one-to-ones, objective setting, mid-year and end-of-year reviews, and college performance meetings.

What you'll bring to the team

Training and Planning Manager Location: THORPE PARK Resort, KT16 8PNHours: 40 hours a week, Monday to Friday – Some weekend work needed.

Reporting to the Training and Compliance Manager, you will be responsible for the management, delivery and development of all compulsory and non-compulsory training programmes to all maintenance personnel within Technical Services. Training will encompass Ride Specific Competency Training, Statutory Training, Merlin mandated Safety Training and THORPE Park internal training and Development Courses.

Responsibilities:

To create, develop and deliver Mandatory and Non-Mandatory training programmes that ensure all Technical Services personnel receive necessary training and development within agreed timeframes, ensuring necessary levels of competence are achieved, recorded and sustained.
Drive standards of training compliance within specified timescales along with recovery plans in the event of overdue training.
To deliver Ride Specific Competence Training in-line with business priorities, overseeing training and performance progression, in adherence to The Safety Competency Policy Ride Engineering HS(P)014.
Managing Engineer Training Content and Assessment Criteria for all 8 modules for each ride device that they have been assigned to.
To ensure compliance is met and suitable training is being delivered and planned for all departments within Technical Services.
Oversee the Engineering Apprenticeship Scheme in adherence to Engineering Apprentices (GE(G)002) and maintaining a well established working relationship with the Engineering Academy and college.
Arrange for ad-hoc on-site/remote Ride Manufacturer Training.

Qualifications & Experience

You'll have line management of the Technical Trainer to deliver training to develop operational resilience
Line management of Apprentices including regular 1-2-1's objective setting, mid/end of year reviews, college performance meetings
Experience with driving KPIs
Experience with developing Technical Competency Frameworks
A good understanding of reviewing safety procedures within an Engineering department and compliance with ADIPS, HSG175 and Group policy (HS001)

Benefits

Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year’s service
33 days holiday (including bank holidays)
Company bonus
Private pension scheme
40% discount online off LEGO
25% discount in our on-site retail shops and restaurants
Ongoing training and development opportunities
Plus, many more…

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.

Pay Range

Competitive

Compensation: 32000 to 38000 (GBP)

About the Company

Merlin Entertainments

Manages branded visitor attractions and parks

Merlin Entertainments operates a global portfolio of branded visitor attractions, including theme parks and experiences. It owns and runs properties such as LEGOLAND Parks, Sea Life centers, The Dungeons, Madame Tussauds, and the London Eye, combining rides, shows, and interactive experiences to attract paying visitors. The company grows by acquiring and integrating well-known brands and venues, then operating them as unified, brand-driven experiences across multiple countries. Its competitive edge comes from scale, a diverse mix of world-famous brands, and a track record of expanding via strategic acquisitions to create a broad, international attraction network. The goal is long-term growth and value creation by expanding its branded attractions footprint and improving operating performance, while staying private to focus on sustained development rather than quarterly market pressures.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Poole, United Kingdom
Founded: 1999

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